SMBC Indonesia and BTN Finalise Pension Credit Portfolio Transfer
PT Bank SMBC Indonesia Tbk (SMBC Indonesia) and PT Bank Tabungan Negara (Persero) Tbk (BTN) have announced the completion of a pension credit portfolio transfer from SMBC Indonesia. Through this collaboration, both institutions reaffirm their shared commitment to delivering stronger, sustainable banking services oriented towards customer needs, in line with their respective long-term growth strategies. Both institutions are committed to ensuring a smooth transition by prioritising corporate governance standards, thereby maintaining service quality for pension customers.
BTN President Director Nixon L.P. Napitupulu emphasised that this move is part of BTN’s strategy to strengthen its role as a bank that supports the community at every stage of life. He noted that BTN’s commitment does not stop at helping people own their first home, but continues to supporting customer welfare into retirement. “Today, through this official signing, BTN formally manages the pension loan and benefit services previously managed by SMBC Indonesia,” Nixon stated. He clarified that this step does not mean BTN is leaving the housing business. “On the contrary, we want to strengthen BTN’s service journey for the community, from helping them own a home, meeting financial needs during their productive years, to entering retirement comfortably and prosperously.”
Nixon added that BTN remains ready to partner with pensioners who do not yet own a home to realise that dream. He noted that this acquisition will further strengthen BTN’s position as a bank with a comprehensive ecosystem. With an extensive network and continuously developing digital capabilities, BTN is optimistic about delivering increasingly relevant services for the community at various life stages. “Our Beyond Mortgage transformation does not mean leaving the housing business. Housing remains BTN’s core business. What we are doing is complementing the service ecosystem so that BTN’s relationship with customers does not end after they own a home, but continues into retirement. This way, we can continue to create added value while building long-term relationships with customers,” Nixon added. He also expressed appreciation for the intensive collaboration between the BTN and SMBC Indonesia teams since 2025 to reach this transaction stage. He affirmed that all post-transaction stages will be carried out with prudence and high compliance to ensure a smooth transition and optimal benefits for both institutions and all stakeholders.
Regarding service technicalities, Nixon assured that the transition process is designed to be seamless without disrupting customer rights. “Our main priority is ensuring customer comfort is maintained. We guarantee that all customer rights, including credit life insurance benefits attached to the loans, remain the same and unchanged. We are also ready to assist all customers during the transition process to ensure they remain comfortable and receive the best service from BTN,” he stressed.
SMBC Indonesia President Director Henoch Munandar stated that this transaction reflects the company’s commitment to prioritising customers in every strategic decision. “We believe that BTN has strong capabilities and network to serve pension customers,” he said. Henoch added that this transaction allows SMBC Indonesia to further focus its resources and investments on developing services for the emerging affluent, affluent, small and medium enterprises, and corporate segments. “With the support of the SMBC Group, and through Jenius, our subsidiary BTPN Syariah, and the OTO Group, SMBC Indonesia will continue to deliver innovative, integrated financial solutions that are relevant to customer needs,” he said.
As a form of transparency, BTN will soon send a welcome letter and a complete guide regarding the transfer of credit facility management to all affected customers. However, pension benefit payments will continue to be managed by SMBC Indonesia until further notice. Customers are advised to continue performing periodic authentication as required to ensure smooth pension benefit payments. For further information, in addition to the official letter, customers can contact the SMBCI Care Contact Centre at 1500 365 or visit the nearest SMBC Indonesia branch during the transition period.