PT Bank SMBC Indonesia Tbk (SMBC Indonesia) and PT Bank Tabungan\nNegara (Persero) Tbk (BTN) have announced the completion of a pension\ncredit portfolio transfer from SMBC Indonesia. Through this\ncollaboration, both institutions reaffirm their shared commitment to\ndelivering stronger, sustainable banking services oriented towards\ncustomer needs, in line with their respective long-term growth\nstrategies. Both institutions are committed to ensuring a smooth\ntransition by prioritising corporate governance standards, thereby\nmaintaining service quality for pension customers.<\/p>\n
BTN President Director Nixon L.P. Napitupulu emphasised that this\nmove is part of BTN\u2019s strategy to strengthen its role as a bank that\nsupports the community at every stage of life. He noted that BTN\u2019s\ncommitment does not stop at helping people own their first home, but\ncontinues to supporting customer welfare into retirement. \u201cToday,\nthrough this official signing, BTN formally manages the pension loan and\nbenefit services previously managed by SMBC Indonesia,\u201d Nixon stated. He\nclarified that this step does not mean BTN is leaving the housing\nbusiness. \u201cOn the contrary, we want to strengthen BTN\u2019s service journey\nfor the community, from helping them own a home, meeting financial needs\nduring their productive years, to entering retirement comfortably and\nprosperously.\u201d<\/p>\n
Nixon added that BTN remains ready to partner with pensioners who do\nnot yet own a home to realise that dream. He noted that this acquisition\nwill further strengthen BTN\u2019s position as a bank with a comprehensive\necosystem. With an extensive network and continuously developing digital\ncapabilities, BTN is optimistic about delivering increasingly relevant\nservices for the community at various life stages. \u201cOur Beyond Mortgage\ntransformation does not mean leaving the housing business. Housing\nremains BTN\u2019s core business. What we are doing is complementing the\nservice ecosystem so that BTN\u2019s relationship with customers does not end\nafter they own a home, but continues into retirement. This way, we can\ncontinue to create added value while building long-term relationships\nwith customers,\u201d Nixon added. He also expressed appreciation for the\nintensive collaboration between the BTN and SMBC Indonesia teams since\n2025 to reach this transaction stage. He affirmed that all\npost-transaction stages will be carried out with prudence and high\ncompliance to ensure a smooth transition and optimal benefits for both\ninstitutions and all stakeholders.<\/p>\n
Regarding service technicalities, Nixon assured that the transition\nprocess is designed to be seamless without disrupting customer rights.\n\u201cOur main priority is ensuring customer comfort is maintained. We\nguarantee that all customer rights, including credit life insurance\nbenefits attached to the loans, remain the same and unchanged. We are\nalso ready to assist all customers during the transition process to\nensure they remain comfortable and receive the best service from BTN,\u201d\nhe stressed.<\/p>\n
SMBC Indonesia President Director Henoch Munandar stated that this\ntransaction reflects the company\u2019s commitment to prioritising customers\nin every strategic decision. \u201cWe believe that BTN has strong\ncapabilities and network to serve pension customers,\u201d he said. Henoch\nadded that this transaction allows SMBC Indonesia to further focus its\nresources and investments on developing services for the emerging\naffluent, affluent, small and medium enterprises, and corporate\nsegments. \u201cWith the support of the SMBC Group, and through Jenius, our\nsubsidiary BTPN Syariah, and the OTO Group, SMBC Indonesia will continue\nto deliver innovative, integrated financial solutions that are relevant\nto customer needs,\u201d he said.<\/p>\n
As a form of transparency, BTN will soon send a welcome letter and a\ncomplete guide regarding the transfer of credit facility management to\nall affected customers. However, pension benefit payments will continue\nto be managed by SMBC Indonesia until further notice. Customers are\nadvised to continue performing periodic authentication as required to\nensure smooth pension benefit payments. For further information, in\naddition to the official letter, customers can contact the SMBCI Care\nContact Centre at 1500 365 or visit the nearest SMBC Indonesia branch\nduring the transition period.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/smbc-indonesia-and-btn-finalise-pension-credit-portfolio-transfer-1782827419", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }