Small change at Ramayana

Small change at Ramayana

From Bisnis Indonesia

I frequently shop at Ramayana Slipi Jaya, which is close to my office. Every time I shop there I become annoyed because Ramayana does not seem to provide the cashiers with small change, like Rp 25 or Rp 50.

When the change is below Rp 100, a customer will be given a candy. If, for example, the change is Rp 2,775, a customer will get only Rp 2,700 plus one candy. If the change is Rp 25 or Rp 50, a customer will also get a candy. This practice applies to all customers.

My question is: why can't Ramayana get supplies of Rp 25 and Rp 50 coins while other retailers can.

I strongly assume that this is the policy pursued by Ramayana's management. In Ramayana shops in Ciputat and Blok M, for example, no Rp 25 and Rp 50 coins are provided to the cashiers.

Perhaps, the management does not think Rp 25 or Rp 50 is worth anything, and "forces" customers to buy candy. In some cases, the customers need the change more than candy. The management must realize that the full value of change is a consumer's right.

By refusing to give customers the change they deserve, Ramayana is showing its disrespect for Bank Indonesia and the government, which have issued small-denomination coins for the people. However little the nominal value of money is, people need it.

DIAH

Jakarta