Service discrimination

I flew from Kuala Lumpur to Jakarta on Dec. 8, 2001 on a plane that was full of Indonesian workers. First of all, the plane was delayed for about one hour. More importantly though, during the flight, I could see that there was discrimination in the service given by the crew.

It was very different to the treatment I received on other flights. On this occasion there was one Indonesian worker who wanted to go to the lavatory but didn't know how to open the door. One steward apparently noticed it but didn't bother to come and help. Did he feel above helping an Indonesian worker?

Also, when I tried to retrieve my bag stored above the passengers seat, I was helped by a gentleman not by a steward or stewardess who just stood staring. How can such a well known company like Malaysia Airlines treat its customers like that? Was it due to the short trip, for which we paid less than a long-haul flight? Malaysian Airlines will have to realize that their business also involves service.

SANDRA

Jakarta