Service discrimination

Service discrimination

I flew from Kuala Lumpur to Jakarta on Dec. 8, 2001 on a plane
that was full of Indonesian workers. First of all, the plane was
delayed for about one hour. More importantly though, during the
flight, I could see that there was discrimination in the service
given by the crew.

It was very different to the treatment I received on other
flights. On this occasion there was one Indonesian worker who
wanted to go to the lavatory but didn't know how to open the
door. One steward apparently noticed it but didn't bother to come
and help. Did he feel above helping an Indonesian worker?

Also, when I tried to retrieve my bag stored above the
passengers seat, I was helped by a gentleman not by a steward or
stewardess who just stood staring. How can such a well known
company like Malaysia Airlines treat its customers like that? Was
it due to the short trip, for which we paid less than a long-haul
flight? Malaysian Airlines will have to realize that their
business also involves service.

SANDRA

Jakarta