Satelindo service declining

A few years ago Satelindo was in the forefront as a provider of GSM services in Indonesia. However, recently, its services have declined in quality. The blank spots seem to be wider than the area within its scope. Signals can suddenly disappear and then re-emerge while the user remains in the same place.

A few months ago, Satelindo even extended a bonus of free subscription fees to some of its users. There was then a rumor that a user proving himself to be a good subscriber for five years at a stretch would be exempted from his subscription fee.

In fact, a few subscribers have complained about the same thing. They do not expect to have this kind of bonus or gimmick, but good basic service: stability of signal within a broad scope of service. If this cannot be given, what good is Satelindo? Why doesn't it just offer blank spots as its main product? Or even free blank spots?

If I did not allow for the fact that I have used Satelindo for about five years, so my number is already known by a lot of colleagues, I would switch to Telkomsel or even Excelcom. I believe my colleagues are also in the same boat. The other day, for example, a colleague of mine inquired about the phone number that Telkomsel could give him if he decided to switch to Telkomsel. If BYRU and ACeS services are not costly, they may be opted for. The Satelindo people must realize this, because most customers are deeply concerned about having a broad area of coverage and hate blank spots very much.

When will Satelindo improve its services. If it never wishes to make any effort to introduce some improvements, it will be of no use continuing to subscribe to Satelindo. I am ready to abandon it, but then I am still hoping there will be some improvement in the near future.

AMIR SIDHARTA

Jakarta