Salesforce Survey: 70 Percent of Employees in Indonesia More Confident Working with AI
JAKARTA - A significant majority of employees in Indonesia are reportedly ready to work with artificial intelligence (AI) technology as well as agentic AI. In fact, their confidence increases when working with AI.
The report is based on a survey conducted by technology company Salesforce on the attitudes and acceptance of employees in Indonesia towards AI and AI agents.
The survey involved 1,000 professionals, defined as employees who work with data.
Respondents in the survey cover employees across industries, including finance, marketing, information technology, and manufacturing.
Seventy percent of respondents stated that their confidence increases when working with AI. Only around 3 percent stated that they do not plan to use AI.
According to the President Director of Salesforce Indonesia, Andreas Diantoro, this readiness should be matched by company preparedness in creating the appropriate AI frameworks and skills. Unfortunately, the survey results show that companies in Indonesia are not fully ready.
This is because only 33 percent of workers/respondents admit to receiving AI skills training and development from their companies.
“Creating prompts or questions for ChatGPT is easy for workers. However, adoption in the company environment requires much more than that,” Andreas said at an event in Jakarta on Thursday (23/4/2026).
“(Required are) company context, company data, and appropriate boundaries to obtain reliable results. In short, to optimally utilise the opportunities of agentic AI, transformation is needed both in terms of human resources and technology,” he explained.
In addition, companies are also assessed to need to overhaul and redesign the technology stacks used and ensure that workers have access to high-quality enterprise-class AI tools, to prevent shadow AI, namely when employees use AI tools from untrusted sources.
This is because low visibility is seen to create significant gaps in security aspects, especially those related to sensitive data.
Andreas himself believes that agentic AI can unlock potential in creativity, productivity, and user capacity, especially when humans maintain primary control.