Sad state of Telkom

Sad state of Telkom

From Bisnis Indonesia

I am Telkom subscriber No. 8761616. Each month Telkom cuts off my telephone despite the fact I regularly pay my bills.

From August 1996 to present my telephone has been cut off six times because of "non-payment". Each time I have been compelled to report this to 117, the East Jakarta telephone office and the Cibinong telephone office, showing them all the paid bills.

A study of Telkom's administration shows that the system does not function properly. I once paid in the middle of the month. One week later I received the original bill from my bank. The next month I was informed I had not paid my bill.

On another occasion I paid at the East Jakarta telephone office. The result was the same. My telephone was blocked the following month.

Isn't this an indication that Telkom is indeed chaotic in its administration and does not care about consumer services? If a client is late paying their bill, even for one day, he is in for a fine. And what about Telkom's continuous mistakes?

Assuming that Telkom's system is manual (e.g. data between their East Jakarta office and their Cibinong station is transferred on two-wheel motor vehicles), it is still impossible for it to take more than 10 days to relay the information.

M. FARID

Depok, West Java