Sad state of Telkom

Sad state of Telkom

From Bisnis Indonesia

I am Telkom subscriber No. 8761616. Each month Telkom cuts off
my telephone despite the fact I regularly pay my bills.

From August 1996 to present my telephone has been cut off six
times because of "non-payment". Each time I have been compelled
to report this to 117, the East Jakarta telephone office and the
Cibinong telephone office, showing them all the paid bills.

A study of Telkom's administration shows that the system does
not function properly. I once paid in the middle of the month.
One week later I received the original bill from my bank. The
next month I was informed I had not paid my bill.

On another occasion I paid at the East Jakarta telephone
office. The result was the same. My telephone was blocked the
following month.

Isn't this an indication that Telkom is indeed chaotic in its
administration and does not care about consumer services? If a
client is late paying their bill, even for one day, he is in for
a fine. And what about Telkom's continuous mistakes?

Assuming that Telkom's system is manual (e.g. data between
their East Jakarta office and their Cibinong station is
transferred on two-wheel motor vehicles), it is still impossible
for it to take more than 10 days to relay the information.

M. FARID

Depok, West Java