Robotic Worker Systems Now Operating in Indonesia: A Closer Look

PT Pos Indonesia (Persero) continues to pursue digital transformation to enhance the quality of logistics services amid rapid growth in the parcel delivery industry. One strategic initiative undertaken by the company is the adoption of Robotic Sorting System technology based on Autonomous Mobile Robots (AMR) to accelerate the package sorting process at operational centres.

This technology enables automated package sorting with the assistance of robots that can move independently within warehouses or distribution centres. With this system, incoming packages can be scanned, classified, and directed to appropriate distribution routes more quickly and accurately compared to manual sorting methods.

The Robotic Sorting System is also supported by Artificial Intelligence (AI) technology. This intelligent system assists robots in reading package data, determining sorting routes, and optimising robot movements to make operations more efficient.

Through the use of this technology, operational speed has increased significantly. Package sorting processes that previously required considerable time can now be completed in shorter timeframes, thereby accelerating the distribution flow of goods to customers.

Beyond increased speed, robotic systems also help minimise the potential for errors in the sorting process. The automated system integrated with digital data enables better tracking of each package whilst improving delivery accuracy to final destinations.

Another advantage of this system is its ability to operate continuously for 24 hours without interruption. With support from robotic technology and artificial intelligence, package sorting can continue throughout the day to meet high demand for logistics services, particularly in the rapidly expanding electronic commerce era.

Galang Budi Mulyo, Operations General Manager of the East Jakarta Sorting Centre, stated that the automation initiative uses 40 automatic sorting robots. The sorting robot capacity reaches 3,000 shipments per hour.

“We use 40 automatic sorting robot units with sorting capacity reaching 3,000 shipments per hour. In addition to East Jakarta, this technology has also been implemented at Sorting Centres in Surabaya and Yogyakarta with the same number and capacity,” he explained.

Currently, implementation of the Robotic Sorting System has been carried out at several strategic operational locations, such as in Jakarta, Surabaya, and Yogyakarta.