Reviewing Operations in East Java, KAI President Director Ensures Services Remain Maintained Amid Return Flow
PT Kereta Api Indonesia (Persero) continues to ensure the quality of Lebaran transport services in 2026 by placing customers as the primary focus. KAI President Director Bobby Rasyidin carried out a direct review in the Daop 9 Jember and Daop 8 Surabaya regions to assess operational readiness and customer experiences on the ground.
The visit began at Ketapang Station, Daop 9 Jember. Bobby inspected the new station building and the Train Journey Control Room (PPKA) to ensure smooth operational processes and optimal support for customer journeys.
The journey continued using an Extraordinary Train (KLB) to Jember. During the trip, Daop 9 officials presented the performance of Lebaran transport, including journey control, punctuality, and service readiness along the routes.
At Garahan Station and Ledokombo Station, Bobby directly greeted on-duty personnel. This presence maintains service consistency from operations to customer service.
Upon arriving at Jember Station, Bobby greeted customers on the Pandalungan train while reviewing the progress of station improvements to enhance customer comfort.
The review continued to Daop 8 Surabaya. At Surabaya Pasarturi Station, Bobby directly observed customer service facilities, from waiting rooms and platforms to the boarding pass process. The review also included the health post and interactions with Scouts and railfan communities supporting the smooth operation of the Lebaran Transport Post.
Bobby also directly greeted customers as a form of appreciation to the public travelling for Eid homecoming or return flow by train.
At Surabaya Gubeng Station, the activities continued with greetings to customers, including interactions with child passengers. On that occasion, Bobby distributed Lebaran-themed souvenirs to add a warm impression to the journey.
Bobby emphasised that all services are focused on customer comfort and experience during the Lebaran transport period.
“Every service point we ensure runs optimally so that customers feel a safe, comfortable, and enjoyable journey. From the station, on the train, to arriving at the destination, we maintain it all with consistent service standards,” said Bobby in his statement on Wednesday (25/3).
As of 25 March 2026 at 15:00 WIB, national Lebaran transport ticket sales recorded 4,394,930 or 97.7% of the total capacity provided during the period from 11 March to 1 April 2026. This figure reflects the high interest of the public in utilising rail services during this year’s Eid momentum.
KAI Vice President of Corporate Communication Anne Purba stated that this trend shows a shift in the public’s travel patterns towards more planned journeys.
“Travel by train continues to increase since mid-March and is now entering the return flow phase. Trains are chosen because they are comfortable, scheduled, and provide travel certainty,” said Anne.
For long-distance train services, ticket sales have reached 3,748,108 or 104.9% of the total capacity of 3,571,760 seats. Meanwhile, local trains recorded sales of 646,822 tickets or 69.8% of the total capacity of 926,936 seats. Seat availability remains open, particularly on certain routes not fully utilised by customers.
During the 2026 Lebaran transport period from 11 March to 1 April, customer movements in this region also show high activity. In Daop 9 Jember, ticket sales recorded 207,931 customers. Meanwhile, in Daop 8 Surabaya, it reached 461,226 customers.
“These figures show the high trust of the public. We continue to maintain service quality so that every journey runs smoothly, on time, and provides comfort for customers,” Bobby concluded.
Mudik travellers are urged to utilise the WFH policy.