Recovery of Passengers and Operations on Cikarang Line Continues
Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) continues the process of restoring operations on the Commuter Line route to Cikarang and assisting passengers in the aftermath of the incident at Bekasi Timur Station to ensure train services run more smoothly and safely.
In the operational recovery process, KAI is still implementing speed restrictions on train journeys at several points along the Bekasi to Cikarang route, with speeds ranging from 60–80 km/h. These restrictions are being maintained alongside ongoing track inspections and operational recovery efforts.
KAI’s Vice President of Corporate Communication, Anne Purba, stated that these measures are in place to support the inspection process, operational recovery, and train journey safety.
“These speed restrictions are still necessary to ensure that the inspection and operational recovery processes proceed smoothly while maintaining journey safety aspects. We understand that this situation impacts train delays, particularly on the Cikarang Commuter Line, and we extend our apologies to passengers,” said Anne.
KAI records show that the operational performance of the Cikarang Commuter Line continues to demonstrate a recovery trend. On 7 May 2026, the on-time departure punctuality for the Cikarang Commuter Line was recorded at 87% and arrivals at 81%, with an average delay of 2.2 minutes for departures and 3.3 minutes for arrivals. Meanwhile, on 8 May 2026, punctuality improved to 88% for departures and 85% for arrivals, with an average delay of 1.8 minutes for departures and 2.3 minutes for arrivals.
Anne added that KAI continues to coordinate with various parties to ensure the train journey recovery process improves day by day.
“In parallel, KAI continues to coordinate with various parties so that train journeys recover further while prioritising journey safety,” added Anne.
In addition to focusing on operations, KAI is also continuing assistance for affected passengers and families from the incident at Bekasi Timur Station.
As of Saturday (9/5) at 07.00 WIB, 96 passengers have been allowed to return home and continue their recovery with their families. Meanwhile, 12 other passengers are still undergoing further treatment at several hospitals, with their conditions monitored regularly.
“We continue to maintain communication with hospitals, families, and related parties to ensure every assistance process runs smoothly. Passengers still under treatment are continuously monitored, while those who have returned home also receive ongoing assistance as needed,” said Anne.
KAI is also opening claims or reimbursement services for passengers who underwent independent treatment. Applications can be made by completing documents including proof of travel, passenger identity, receipts and details of treatment costs, medical summary, and a copy of the bank account. Once the documents are deemed complete, the claims process will be coordinated with the insurance party, with an estimated resolution of no later than 21 working days.
Psychological support through trauma healing services remains available for passengers and families in need. These services can be accessed via the Information Post at Bekasi Timur Station or the call centre at 0812-9660-5747. Assistance is provided in stages, from telemedicine to in-person sessions, according to the passengers’ conditions and needs.
KAI is also continuing to secure passengers’ lost items from the incident. As of 9 May 2026 at 05.00 WIB, 121 items have been found. Of these, 80 items have been handed over to their owners, while 41 other items are still in the verification process at the Lost and Found service at Bekasi Timur Station.
“We understand that every lost item holds significant meaning for passengers and their families. Therefore, the inventory and handover process is conducted meticulously to ensure items are received by the rightful owners,” explained Anne.
The Information Post at Bekasi Timur Station remains operational until 11 May 2026 to serve information needs, administration, further services, and psychological support for passengers and families.
“KAI will continue to assist passengers and families throughout the recovery process while ensuring train operations move towards being better and safer,” concluded Anne.