Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) continues the\nprocess of restoring operations on the Commuter Line route to Cikarang\nand assisting passengers in the aftermath of the incident at Bekasi\nTimur Station to ensure train services run more smoothly and safely.<\/p>\n
In the operational recovery process, KAI is still implementing speed\nrestrictions on train journeys at several points along the Bekasi to\nCikarang route, with speeds ranging from 60\u201380 km\/h. These restrictions\nare being maintained alongside ongoing track inspections and operational\nrecovery efforts.<\/p>\n
KAI\u2019s Vice President of Corporate Communication, Anne Purba, stated\nthat these measures are in place to support the inspection process,\noperational recovery, and train journey safety.<\/p>\n
\u201cThese speed restrictions are still necessary to ensure that the\ninspection and operational recovery processes proceed smoothly while\nmaintaining journey safety aspects. We understand that this situation\nimpacts train delays, particularly on the Cikarang Commuter Line, and we\nextend our apologies to passengers,\u201d said Anne.<\/p>\n
KAI records show that the operational performance of the Cikarang\nCommuter Line continues to demonstrate a recovery trend. On 7 May 2026,\nthe on-time departure punctuality for the Cikarang Commuter Line was\nrecorded at 87% and arrivals at 81%, with an average delay of 2.2\nminutes for departures and 3.3 minutes for arrivals. Meanwhile, on 8 May\n2026, punctuality improved to 88% for departures and 85% for arrivals,\nwith an average delay of 1.8 minutes for departures and 2.3 minutes for\narrivals.<\/p>\n
Anne added that KAI continues to coordinate with various parties to\nensure the train journey recovery process improves day by day.<\/p>\n
\u201cIn parallel, KAI continues to coordinate with various parties so\nthat train journeys recover further while prioritising journey safety,\u201d\nadded Anne.<\/p>\n
In addition to focusing on operations, KAI is also continuing\nassistance for affected passengers and families from the incident at\nBekasi Timur Station.<\/p>\n
As of Saturday (9\/5) at 07.00 WIB, 96 passengers have been allowed to\nreturn home and continue their recovery with their families. Meanwhile,\n12 other passengers are still undergoing further treatment at several\nhospitals, with their conditions monitored regularly.<\/p>\n
\u201cWe continue to maintain communication with hospitals, families, and\nrelated parties to ensure every assistance process runs smoothly.\nPassengers still under treatment are continuously monitored, while those\nwho have returned home also receive ongoing assistance as needed,\u201d said\nAnne.<\/p>\n
KAI is also opening claims or reimbursement services for passengers\nwho underwent independent treatment. Applications can be made by\ncompleting documents including proof of travel, passenger identity,\nreceipts and details of treatment costs, medical summary, and a copy of\nthe bank account. Once the documents are deemed complete, the claims\nprocess will be coordinated with the insurance party, with an estimated\nresolution of no later than 21 working days.<\/p>\n
Psychological support through trauma healing services remains\navailable for passengers and families in need. These services can be\naccessed via the Information Post at Bekasi Timur Station or the call\ncentre at 0812-9660-5747. Assistance is provided in stages, from\ntelemedicine to in-person sessions, according to the passengers\u2019\nconditions and needs.<\/p>\n
KAI is also continuing to secure passengers\u2019 lost items from the\nincident. As of 9 May 2026 at 05.00 WIB, 121 items have been found. Of\nthese, 80 items have been handed over to their owners, while 41 other\nitems are still in the verification process at the Lost and Found\nservice at Bekasi Timur Station.<\/p>\n
\u201cWe understand that every lost item holds significant meaning for\npassengers and their families. Therefore, the inventory and handover\nprocess is conducted meticulously to ensure items are received by the\nrightful owners,\u201d explained Anne.<\/p>\n
The Information Post at Bekasi Timur Station remains operational\nuntil 11 May 2026 to serve information needs, administration, further\nservices, and psychological support for passengers and families.<\/p>\n
\u201cKAI will continue to assist passengers and families throughout the\nrecovery process while ensuring train operations move towards being\nbetter and safer,\u201d concluded Anne.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/recovery-of-passengers-and-operations-on-cikarang-line-continues-1778309585", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }