Queue-Jumping Services Gain Popularity: A Practical Solution or a Reflection of Poor Public Services?

In the midst of the increasingly fast-paced rhythm of city life, time has become a precious resource that determines an individual’s productivity. This time constraint is driving the emergence of various practical services, including queue-jumping services, which are now being widely utilised by the public. Suboptimal use of time can reduce opportunities to engage in other more productive or valuable activities. Meanwhile, the need to access public services, healthcare facilities, and popular culinary trends remains unavoidable. From this situation, queue-jumping services emerge as a solution for people who lack sufficient time to wait in person. This service also reflects changes in the modern society’s lifestyle, which increasingly relies on digital-based conveniences. The presence of this service demonstrates how technology is utilised to solve simple everyday problems that have a significant impact on time efficiency and comfort. Founder of Antriin.id, Elan Setiawan, revealed that the idea for creating this app stemmed from personal experience as well as observations of the surrounding environment. He observed that long queues are not only occurring in Indonesia but have already been addressed through similar services in other countries. According to him, long queues at various places like hospitals or viral eateries are common problems that often consume time. “A person can spend 2 or 3 hours, for example, at a hospital or at viral food spots,” said Elan in a conversation with Kompas.com in South Jakarta on Tuesday (31/3/2026). From this condition, he attempted to build an app-based solution that connects users’ needs with income opportunities for partners. “So, that’s why we created an app that unites queue partners who want to earn extra money, for example, extra income in their free time, with customers who don’t have much time to spend in a queue,” he stated. He utilised technological advancements, including artificial intelligence support, to accelerate feature development. “So, even those who are not programmers, who are not developers, if they have an idea for an app or something, in this AI era, it’s possible for everyone to create their own apps,” he said. Elan explained that in the initial launch phase, the main focus of Antriin.id was not directly on service users but on finding partners willing to provide queue-jumping services. “Actually, in the early stages, we focused on partners, so we were looking for partners willing to become Antriin.id partners in the Jabodetabek area,” he said. However, in a short time, hundreds of people have registered as partners or users. “So, around 200 or 300 registered themselves as partners and around 500-600 registered as Antriin customers,” he said. Over time, the need for this service has become increasingly evident in the field, leading to more serious feature development.