Public Can Now Report Police Misconduct via QR Code Scanner

The Professional and Security Division (Bidpropam) of the Bali Regional Police continues to intensify outreach for a QR code-based public complaint service developed by the Indonesian National Police’s Propam Division.

The socialisation event was held at the Bali Regional Police Precision Building on Friday, 27 February 2026. The activity was led by the Head of the Provos Sub-section of Bidpropam Polda Bali, AKBP I Ketut Dana, and attended by 145 personnel participating in the Pre-Operation Exercise (Latpraops) Cipkon Agung 2026.

AKBP I Ketut Dana explained that the socialisation aimed to provide personnel with an understanding of the easy access to the public complaint service regarding alleged violations committed by police officers. According to him, the QR code-based online complaint service makes it convenient for the public to submit reports quickly, securely, and transparently by simply scanning the QR code available on various official Propam Polri platforms.

“This online complaint service represents a breakthrough programme of the Propam Division as a form of public service transformation towards a more transparent and efficient supervision system,” he stated.

Through this service, the public can directly scan the QR code, then fill in their identity, the sequence of events, and attach supporting evidence. Incoming reports will be received directly with a guarantee of confidentiality of the complainant’s identity.

With this socialisation, it is hoped that public trust in the police institution will increase, particularly in the enforcement of internal discipline and ethics codes. Furthermore, this service is also expected to strengthen transparency and accelerate the complaint handling process.