PT Telkom should

PT Telkom should give better service

From Republika

The plan for a telephone rate increase of 21.67 percent in 2002 using a flat-rate system and in the following year using a "rebalancing formula" should be reviewed. As a consumer, I expect PT Telkom to give its attention to the following:

1. Law no. 8/1999 as well as Regulation no. 68/1999 on protection of consumers' rights to be implemented correctly, honestly and fairly;

2. The decree of the People's Consultative Assembly (TAP MPR) no. 4/2000 on regional autonomy, which states that the regions should receive a portion of state enterprise profits and income tax;

3. Consumers should be able to make a claim for late repairs and request detailed monthly accounts, not only for international or long distance calls, but also local/city calls.

HASANI

Jambi