Police Chief Instructs Maximum Service for Eid Travellers Following Surabaya Gubeng Station Inspection
National Police Chief General Listyo Sigit Prabowo has instructed all police ranks to provide the best service for citizens travelling home for Eid. The instruction was issued following a direct inspection of Surabaya Gubeng Station in East Java on Sunday, 15 March 2026.
Sigit stated that monitoring at the Integrated Post of Surabaya Gubeng Station already shows a 11 per cent increase in passenger numbers compared with normal conditions. He attributed the passenger increase to government railway ticket discounts. Additionally, Sigit noted that Surabaya Gubeng Station serves as a central point for travellers who will continue their journey by ship.
“We observed passengers arriving from outside the city, from East Nusa Tenggara and Kalimantan, utilising Gubeng Station to reach local areas and also serving long-distance travel to Central Java, West Java and Jakarta,” he said.
Given this increase, the National Police Chief also requested that all parties anticipate the possibility that the actual number of travellers in the field may exceed the Ministry of Transport’s predictions. He warned all officers not to be complacent and to prepare mitigation measures if traveller numbers surge at stations, terminals or ports.
“We must prepare ourselves and not underestimate the survey predictions available, so that when a potential surge occurs, everything is ready. I asked whether there would be additional trains, and KAI is also preparing,” Sigit stated.
Sigit ordered all police units and related parties to provide the best service covering ticketing systems, security and health services for travelling citizens. “I urge all members to continue providing excellent service, particularly as we approach the peak homecoming period, typically occurring two days before Eid,” he said.
The Police Chief also requested increased patrols around station and terminal areas as well as homes left vacant during the holiday period to minimise potential crime during the 2026 Eid holiday break. He emphasised the importance of coordinated government efforts and stakeholder cooperation to ensure optimal public service during the homecoming period.