PNM Deputy Director: Compliance Culture Crucial in Supporting Ultra-Micro Businesses

Wakil Direktur Utama PT Permodalan Nasional Madani (PNM) Sunar Basuki has stated that a culture of compliance is a vital component for the company, which manages financing and assistance for ultra-micro entrepreneurs. Speaking in Jakarta on Friday, he said the application of this principle is expected to maintain service quality while supporting sustainable community economic empowerment. “For PNM, good governance is not just about rules that must be fulfilled, but about maintaining trust,” he said. The state-owned enterprise, engaged in financing ultra-micro businesses, revealed that good corporate governance is a key factor in ensuring that financing for micro-enterprises is conducted in a sound, accountable, and sustainable manner. He explained that the principles of good governance relate not only to regulatory compliance but also to ensuring that every business process is transparent, accountable, and prioritises fair service to the public. With strong governance, he continued, a financial institution has the foundation to manage risk while improving service quality for its customers. “Every PNM individual, from the head office to the field, has a role in ensuring business processes run correctly, transparently, and bring benefits to customers. Because good service must start with responsible working methods,” Sunar said. He added that the implementation of these principles is increasingly important for an institution that serves the public directly down to the village level. Consistency in governance, he noted, will determine the sustainability of empowerment programmes, maintain the quality of business assistance, and strengthen public trust in the financial institution. The company, which assists more than 23.3 million underprivileged women through the Mekaar programme, places a culture of compliance as part of the work system applied at all organisational levels, from management to field officers. Sunar Basuki stated that corporate governance must be realised in daily work practices because the quality of service to the community depends on the integrity of every company individual. This commitment is also reflected in the 2025 Corporate Governance Perception Index Award, which placed PNM in the category of Indonesia’s Most Trusted Companies. This recognition serves as an indicator that the implementation of good corporate governance can strengthen public trust in institutions carrying out economic empowerment functions. Strengthening the culture of compliance in the financing sector is expected not only to improve the quality of corporate governance but also to broaden economic impact through more reliable services, better protection for micro-entrepreneurs, and the creation of a healthy financing ecosystem to support national economic growth.