Plaza Senayan's

Plaza Senayan's parking lot unsafe

From Koran Tempo

At 4 p.m. on Jan. 12, 2002, I arrived at Plaza Senayan and, as I usually do, looked for a parking spot on the second floor (P2). I found one in a corner for my black Mercedes Benz E320 Masterpiece with Bali license plate DK-123-AN. I clearly remember two parking officers of Secure Parking standing there.

Unfortunately, when I returned to my car at 6 p.m, I found that the front window had been smashed in and the sound system taken. My bag, which contained some documents and a cell phone, was also gone.

I lost about Rp 23 million in total from the theft. Three security guards were arguing about who had been on duty when I saw the condition of my car.

Finally, two supervisors from Secure Parking approached me and apologized, telling me it was due to the parking officers' negligence. They offered to waive the Rp 3,000 parking fee as compensation.

The way they gave their explanation sounded illogical. It was just a fabricated excuse. I immediately left as I thought I would only be wasting my time.

What I want to know is why a shopping center like Plaza Senayan cannot guarantee its customers' safety or convenience. Where is the consumer's right to good service from the management of Plaza Senayan and Secure Parking?

I therefore call on all visitors to Plaza Senayan, particularly drivers, to be on alert and watch their vehicles. They should also exercise control over the security of the plaza. Although Secure Parking uses a computerized system in its operations, the reality is that it has yet to give an image of security, as indicated by its name.

A.A. NGURAH ARYA WEDAKARNA Puri Mahendradatta, Bali