Perumda TB Tangerang Offers Waiver of Water Bill Arrears Penalties
Tangerang (ANTARA) – Perumda Tirta Benteng Tangerang, Banten, is providing three water bill discount packages to residents to commemorate Tangerang City’s 33rd anniversary, namely: waiver of penalties and administrative sanctions, waiver of customer name transfer fees, and complimentary groundwater quality testing.
Joko Surana, Technical Director of Perumda Tirta Benteng in Tangerang, stated on Saturday that customers with water bill arrears can visit the company’s service office to participate in the penalty waiver programme.
The name transfer fee waiver is intended for customers who wish to update their water account ownership due to relocation or changes in property ownership. “Usually, name transfer incurs a fee of Rp125,000, but during the anniversary programme period, this service is provided free of charge,” he said.
Additionally, Perumda Tirta Benteng is offering complimentary groundwater quality testing at the company’s laboratory. “Both prospective and existing customers can bring water samples for quality testing at no charge. Normally, such testing is charged at approximately Rp150,000 depending on the parameters tested,” Joko explained.
Joko Surana added that the programme serves as an opportunity to reflect on the various advances in clean water services achieved by the city during its 33-year history. “One of our greatest achievements is receiving asset grants for the network and household connections from Tangerang Regency, comprising approximately 70,000 customers who are now officially Perumda Tirta Benteng customers,” he said.
General Director Tommy Herdiansyah explained that Perumda Tirta Benteng has deployed a SCADA system and command centre to monitor production, distribution, and water quality to customer homes. The company also maintains 24-hour emergency water truck delivery services to assist residents during distribution disruptions, leaks, dry seasons, or other emergency conditions.
“Our commitment as Tangerang City reaches its 33rd anniversary is to continue improving service quality to become an independent, professional, and high-quality regional enterprise. We are also committed to supporting the target of 100 per cent drinking water coverage by 2031,” he stated.