Pertamina Patra Niaga Wins Digital Channel Customer Experience Award

Jakarta (ANTARA) - PT Pertamina Patra Niaga, through its MyPertamina application, has won the highest accolade as Best Public Service in the Mobile Apps category at the Digital Channel Customer Experience Award (DIGICCXA) 2026.

Corporate Secretary of Pertamina Patra Niaga, Roberth MV Dumatubun, stated in Jakarta on Saturday that the MyPertamina application continues to be developed to deliver digital services that are easier, faster, and more integrated.

“Various features provided support transactions for purchasing both BBM and LPG, as well as loyalty programmes in the form of points, promotions, and discounts to provide ease of access to services for the public,” he said.

Roberth conveyed that this award serves as motivation for the company to further strengthen the quality of customer-oriented digital services.

“We are very grateful and proud that MyPertamina has won the award as Best Public Service in the Mobile Apps category. This accolade motivates us to continue maintaining service quality and introducing new innovations so that MyPertamina becomes increasingly adaptive to user needs,” Roberth explained.

The award was presented as part of the Top CX Brand Award - CXtraordinary Evening event held in Jakarta on Thursday (30/4/2026).

Pertamina Patra Niaga invites the public to download and utilise the MyPertamina application to gain ease of access to services, from BBM and LPG purchase transactions to loyalty programmes and various other digital features.

“For further information, the public can also contact the Pertamina Contact Centre at 135, which is ready to serve questions related to the company’s products and services,” Roberth added.