Permitting Services in West Sulawesi Strive to Remain Optimal Despite Implementation of Work From Anywhere

Amid the return flow and post-Eid al-Fitr 1447 H holiday transition, the West Sulawesi Provincial Investment and One-Stop Integrated Services Agency (DPMPTSP) has assured that public services are running smoothly without interruptions. On Wednesday (25/3), the first day back at work, the service office in Mamuju demonstrated readiness by combining the Work From Anywhere (WFA) system with staggered staff schedules. This proves that work flexibility is not a reason to reduce service quality to the public. Observations showed no backlog of unattended files or unmanaged long queues in the Public Service Room of the office. Head of DPMPTSP West Sulawesi, Kain Lotong Sembe, explained that the WFA policy actually serves as a catalyst to test the resilience of the hybrid system that has been built so far. All personnel are arranged in a systematic schedule division; some are present physically (offline) to serve face-to-face, while others are on standby online to ensure document verification processes and remote consultations run smoothly. “We ensure that even though some employees work flexibly, services to the public are not disrupted. The digital system that has been implemented is key to maintaining service continuity,” emphasised Kain Lotong Sembe. The digital queuing system is also activated to avoid mass build-up, creating an orderly and comfortable service atmosphere. Staff on duty on the first day after the holiday are arranged on a rotational basis to ensure all service activities are well monitored. Furthermore, Kain Lotong Sembe urged the public to start utilising the provided digital services as the main channel. According to him, this step not only saves time and costs but also becomes part of the ongoing bureaucratic modernisation. “With the readiness of human resources and existing technological support, we are optimistic that post-Eid services will not only recover but be faster, more transparent, and accountable. This is our commitment to a better West Sulawesi,” he concluded.