Pegadaian Guarantees Gold Stock, Urges Customers Not to Worry
PT Pegadaian guarantees that all digital gold investment products are backed by physical gold at a 1:1 ratio stored in the company’s vaults. Thus, the supply of gold is adequate and customers do not need to worry.
Yos Iman Jaya Dappu, Pegadaian’s Director of Information Technology and Digital, said that before customers buy gold through the Tring! app, Pegadaian has prepared and deposited the physical gold. Consequently, every purchase is backed by the real availability of gold.
‘So this meets two things. First, from a security perspective. Second, from the Shariah concept perspective. The physical gold already exists,’ he said, citing Antara, on Friday, 6 March 2026.
He gave an example: if a customer buys 100 grams of gold, Pegadaian has already secured that amount of gold. This step is taken to avoid price fluctuation risks that could disadvantage buyers if the purchase of physical gold occurred after the customer’s transaction.
‘Gold at Pegadaian is 1:1. If people buy 100 grams, 200 grams, or any amount, the physical gold is there at Pegadaian,’ he added.
He explained that the gold stored by Pegadaian is generally in the form of large bars, for example, one kilogram. Inside each bar there is a portion of ownership corresponding to the customer’s gold balance. Therefore, as Yos noted, the process of minting physical gold from the digital balance takes time.
To meet customer needs, Pegadaian provides a Gold ATM facility that allows customers to mint physical gold from their digital gold balance. However, at present the Gold ATM facility is still available with limited access and is planned to be expanded to various parts of Indonesia.
The availability of this facility is expected to strengthen customer trust by showing that the digital gold balance owned is truly backed by physical gold.
In addition, Yos also confirmed that all the gold managed is 24 karats. Regulationally, Pegadaian is one of two institutions in Indonesia that has obtained government permission to operate as a bullion bank.
Through the bullion bank, Pegadaian provides four main products: gold trading, gold deposits, gold-based working capital loans, and gold custody services for corporates.
Separately, SEVP Marketing PT Rintis Sejahtera said it supports Pegadaian by providing integrated payment solutions for customers across various transaction channels. This is part of the company’s ongoing commitment as the operator of the PRIMA Network switching service.
As part of expanding Pegadaian’s digital investment services to the public, Rintis Sejahtera plays a role in integrating these services into the PRIMA Network ecosystem, which includes banks and non-bank institutions. This integration enables the public to conduct transactions more easily, including topping up gold savings.
Not only gold services, but in the future various Pegadaian features will also be integrated to be more easily accessed, such as Cicil Gadai, Tebus Gadai, Ulang Gadai, and Pembiayaan Usaha. Rintis Sejahtera also provides a fraud detection system, PRDS (Potential Risk Detection System), which helps Pegadaian identify abnormal transactions that may be fraudulent.
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