Passengers Affected by Maswati-Sasaksaat Landslide Can Obtain Refunds and Compensation

PT Kereta Api Indonesia (KAI) has opened the option for refunds for passengers affected by the landslide on the Maswati–Sasaksaat line in West Bandung Regency on Wednesday (1/4/2026). This option arises from the landslide incident that caused several train journeys to experience delays, with some even being cancelled. Manager of Public Relations for KAI’s Daop 1 Jakarta, Franoto Wibowo, stated that passengers who do not continue their journey can cancel their tickets via the application or at station counters. KAI is also providing compensation to passengers who experience delays. The compensation is in the form of food and drinks in accordance with service provisions. “KAI provides Service Recovery (SR) to customers affected by delays, in the form of mineral water, light snacks, or heavy meals,” he said. The travel disruption is a result of the landslide that covered the railway track in the West Bandung area with soil. This condition has impacted journeys to and from Jakarta. Several trains on the Jakarta-Bandung route were reported as cancelled, while others experienced delays. It is known that the Kereta Api 174 Ciremai derailed after the locomotive of the train struck landslide material covering the track on Wednesday afternoon. The incident occurred on the Maswati-Sasaksaat (MSI-SKT) section, specifically in Kampung Galudra, Mandalasari Village, Cikalongwetan Subdistrict, West Bandung Regency (KBB), West Java, around 14:53 WIB. “Indeed, there was a train derailment. The locomotive hit the landslide material that happened to cover the rails, resulting in the derailment,” said Chiko (27), a witness and local resident, when confirmed. Several moments before the incident, the Cikalongwetan and Cipatat areas experienced heavy rain, causing landslides at several points. “One of them was the landslide at the railway crossing. The material covered the rails, and shortly after, the train entered and hit the landslide,” Chiko explained. The KA Ciremai that derailed was a train travelling from Purwakarta towards Bandung. “The landslide point is a few metres from the tunnel. So, it was just a few metres before the train entered the Sasaksaat tunnel,” said Chiko. “There were no fatalities or injuries in this incident. Our personnel immediately carried out handling at the location to ensure safety is maintained,” stated Anne in an official statement received by Kompas.com.