Parabola system

Parabola system

In January this year, I purchased a Parabola system complete
with decoder and StarNet receiver from Indovision in Kelapa
Gading. I paid the additional Rp 400,000 for the StarNet
receiver, based on the guarantee from the Indovision staff that I
would have no problems receiving StarTV when using it. This was
true for the first six to seven months, but approximately two to
three months ago, StarTV disappeared. On contacting the Kelapa
Gading store, I was told that there was a temporary problem with
StarTV, and that it would return in a few days. Unfortunately,
this has not been the case.

On contacting central customer service, I was told that StarTV
would join Indovision in December. They further stated that they
were not responsible for StarTV until that time. So what of the
guarantee from their staff at Kelapa Gading? It seems to have
been simply a sales pitch to get the sale. Now, when it is time
to meet the commitment to the customer, Indovision doesn't want
to know about it.

I have been further informed that in mid-December, I can get
StarTV again with the new digital service. Unfortunately, I have
to purchase a new decoder (at an as yet unknown price), making my
old one redundant. So now I have to pay once again for a service
I was guaranteed before. My numerous contacts with customer
service have always resulted in a promise to get back to me with
a resolution. I am still waiting!

When I purchased the system, Indovision also neglected to
mention that their cable service would soon be available in my
area. Now my neighbors get the full service (including StarTV)
without the Rp 3 million investment in a parabola system, while I
am still left without StarTV. Anyone considering the purchase of
such a system should check to see if the cable service is planned
for their area. My experience would indicate that investing in
the parabola system is not worth it, in light of the lack of
commitment to the customer.

PAUL NITZ

Jakarta