Parabola system<\/p>\n
In January this year, I purchased a Parabola system complete
\nwith decoder and StarNet receiver from Indovision in Kelapa
\nGading. I paid the additional Rp 400,000 for the StarNet
\nreceiver, based on the guarantee from the Indovision staff that I
\nwould have no problems receiving StarTV when using it. This was
\ntrue for the first six to seven months, but approximately two to
\nthree months ago, StarTV disappeared. On contacting the Kelapa
\nGading store, I was told that there was a temporary problem with
\nStarTV, and that it would return in a few days. Unfortunately,
\nthis has not been the case.<\/p>\n
On contacting central customer service, I was told that StarTV
\nwould join Indovision in December. They further stated that they
\nwere not responsible for StarTV until that time. So what of the
\nguarantee from their staff at Kelapa Gading? It seems to have
\nbeen simply a sales pitch to get the sale. Now, when it is time
\nto meet the commitment to the customer, Indovision doesn't want
\nto know about it.<\/p>\n
I have been further informed that in mid-December, I can get
\nStarTV again with the new digital service. Unfortunately, I have
\nto purchase a new decoder (at an as yet unknown price), making my
\nold one redundant. So now I have to pay once again for a service
\nI was guaranteed before. My numerous contacts with customer
\nservice have always resulted in a promise to get back to me with
\na resolution. I am still waiting!<\/p>\n
When I purchased the system, Indovision also neglected to
\nmention that their cable service would soon be available in my
\narea. Now my neighbors get the full service (including StarTV)
\nwithout the Rp 3 million investment in a parabola system, while I
\nam still left without StarTV. Anyone considering the purchase of
\nsuch a system should check to see if the cable service is planned
\nfor their area. My experience would indicate that investing in
\nthe parabola system is not worth it, in light of the lack of
\ncommitment to the customer.<\/p>\n
PAUL NITZ<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/parabola-system-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }