PAM JAYA's Strategy to Achieve 100% Piped Water Supply by 2029

One of PAM JAYA’s recent achievements is the operation of the Portable Water Treatment Plant (WTP) Semanan at PAM JAYA’s Gudang Semanan facility on Jalan Raya Kresek, Duri Kosambi, Cengkareng, West Jakarta, inaugurated by Jakarta Vice Governor Rano Karno on Wednesday (29/4). The Portable WTP Semanan serves RT 03 and RT 10 of RW 08, totaling 295 customers, including 202 existing and 93 new users. The facility has a capacity of four litres per second, drawing raw water from the Semanan Tributary and Aseni Reservoir. ‘Access to clean and quality water is a basic need that must be guaranteed. Therefore, the government is present to ensure communities receive safe, accessible, and sustainable water,’ Rano said during the inauguration. He hopes the facility will improve piped water service quality while reducing residents’ reliance on groundwater. ‘With more assured water access, communities are expected to lead healthier, more comfortable lives while protecting the environment,’ he added. To expand services to areas not covered by the main network, PAM JAYA does not rely solely on large-scale water treatment plants. The regional company is also developing communal or portable WTPs as temporary solutions to complement the piped water network. Similar facilities have been built in several locations, including Penjaringan and Semanan. Communal WTPs typically have a capacity of 2-4 litres per second and serve around 400 households in areas not covered by the main network. In Semanan, PAM JAYA is preparing the construction of a large reservoir in collaboration with the Ministry of Public Works. The facility will have a capacity of up to 24 million litres, phased over time. PAM JAYA CEO Arief Nasrudin stated that the initial phase of the Semanan reservoir construction begins with an 8-million-litre storage, targeted for completion by May 2027. ‘We will also build a large reservoir in Semanan with the Ministry of Public Works. Eventually, there will be a 24-million-litre capacity, but currently, only an 8-million-litre storage is under construction and set to finish in May 2027,’ Arief said. Digital Transformation and Institutional Strengthening Beyond expanding physical networks, PAM JAYA is undergoing digital transformation. On mid-January 2026, Rano inaugurated the ERP Fusion PAM JAYA at the PAM JAYA Corporate Learning Center in Pondok Kelapa, Duren Sawit, East Jakarta. The facility integrates all data and processes into a unified system, enabling more efficient, responsive, and sustainable service management. ‘This is a system that integrates all processes and data,’ Rano said. PAM JAYA has also introduced an AI-powered Call Center service, making it easier for residents to access information about Jakarta’s piped water supply. According to Rano, achieving 100% piped water coverage by 2029 requires comprehensive readiness, from planning and operations to customer service. ‘This target demands full readiness across planning, operations, and customer service that are interconnected and mutually reinforcing,’ he added. Regulatory Strengthening via SPAM Draft Regional Regulation The Jakarta Provincial Government is strengthening the drinking water sector through the Draft Regional Regulation on Water Supply System (Ranperda SPAM). Jakarta Governor Pramono Anung stated that the Ranperda SPAM serves as the foundation to guarantee citizens’ basic right to adequate drinking water. ‘Its implementation must prioritise fairness, affordability, and sustainability through locally regulated public services. This regulation clearly defines the authorities of SPAM providers while ensuring they remain under provincial government supervision,’ Pramono said during the DPRD DKI Jakarta plenary session on Monday (13/4). The Ranperda SPAM covers various aspects, including service provision, authority distribution, customer rights and obligations, monitoring, penalties, funding, tariffs, licensing, and collaboration. Additionally, the Jakarta government aims to reduce non-revenue water (NRW) through distribution network modernisation, district metered area implementation, enhanced monitoring systems, illegal usage enforcement, and improved oversight. To strengthen water resilience, the Jakarta government promotes diversification of raw water sources, including surface water, reservoirs and dams, seawater desalination, and treated wastewater reuse in line with standards. ‘Cross-regional supply security is ensured through inter-regional cooperation, protection of catchment areas, and upstream conservation support,’ Pramono said. He also stressed that the Jakarta government is gradually reducing groundwater dependence by expanding piped water services. ‘Piped water usage will be mandatory in serviced areas. This measure aims to curb groundwater exploitation, control land subsidence, and protect the environment,’ he explained. Exploring International Collaboration Globally, PAM JAYA is exploring collaboration with Bin Zayed International, a business network under the Bin Zayed Group based in the United Arab Emirates. The company operates in sectors including investment, construction, infrastructure, trade, and real estate. The partnership exploration was marked by a non-disclosure agreement (NDA) signing in Kuala Lumpur, Malaysia, on Monday (27/4). PAM JAYA CEO Arief Nasrudin said the collaboration with Bin Zayed International is part of PAM JAYA’s strategy to address Jakarta’s clean water service challenges. ‘The Governor and Vice Governor’s directives are clear: basic service delivery must be taken seriously, measured, and open to collaboration. PAM JAYA aims for 100% water coverage in Jakarta,’ he stated. According to Arief, the NDA is the first step to enable data exchange, technical studies, and detailed discussions on potential collaboration.