PAM JAYA: Piped Drinking Water Service Coverage Reaches 80 Per Cent
PAM JAYA (Regional Public Company for Drinking Water Jakarta) has reported rapid expansion of piped drinking water service coverage in Jakarta over the past three years since management returned to provincial government control. The regional enterprise has achieved service coverage exceeding 80 per cent of Jakarta’s population.
Chief Executive Director Arief Nasrudin stated that the acceleration forms part of efforts to expand access to piped drinking water as a basic service for the community.
“Piped drinking water is a basic need for society. Therefore, we continue to expand service access whilst maintaining affordability for customers,” Arief said in an official statement earlier this year.
According to him, throughout 2025 PAM JAYA added 206,537 new household connections linked to the piped water network. Company data shows that by the end of 2025, the total number of customers reached 1,178,022 connections, with service coverage of 80.24 per cent of Jakarta’s total population.
This figure exceeds the coverage growth achieved during the private sector management partnership spanning more than two decades. According to company records, in 1998 piped drinking water coverage in Jakarta stood at 56.88 per cent.
During the management cooperation period from 1998 to 2023, coverage increase was recorded at approximately 10.77 per cent. In contrast, during the three years since PAM JAYA assumed full management control in 2023, coverage has increased by 12.59 per cent.
Entering 2026, PAM JAYA stated it would focus its programme on improving service quality, strengthening infrastructure, and expanding piped water distribution networks across various Jakarta regions.
Arief also noted that the company would not raise water tariffs this year. According to him, this policy was adopted to ensure that service improvements do not increase the burden on the community.
Additionally, the company is implementing various internal efficiency measures and optimising the distribution system to enhance service quality.
Since 2025, PAM JAYA has also operated a free piped water connection programme for residents with homes smaller than 70 square metres. The programme is intended to expand drinking water access for low-income communities.
As a regional state-owned enterprise of the Jakarta Provincial Government, PAM JAYA targets continued expansion of piped drinking water service over the coming years in line with water infrastructure development in the capital.