Palyja responsive to complaints

Palyja responsive to complaints

JAKARTA: A member of the Water Users Committee (KPAM) told the
Central Jakarta District Court on Wednesday that water firm PT
PAM Lyonnaise Jaya (Palyja) had become more responsive to
customer complaints.

Chairman of KPAM's Central Jakarta chapter, Muhammad Nuh, told
the court that the problems of leaks and a lack of continuity in
water flow in the North Petojo subdistrict have now been
resolved.

Nuh, however, acknowledged that customer complaints were still
abundant, and requested that Palyja promptly and fully address
them all.

Nuh was asked by Palyja to testify in a civil lawsuit filed by
the Jakarta Water Consumers Community (Komparta) against foreign
water firms Palyja and PT Thames PAM Jaya (TPJ), in which the
Komparta had demanded the cancellation of water rate hikes due to
the firms' poor service.

The trial was adjourned until June 16 to give time for each
party to prepare their summations. --JP