Open Package Deliveries? Here's the Customs Explanation on Import Goods Inspection Procedures
REPUBLIKA.CO.ID, JAKARTA - In carrying out its supervisory function over the inflow of goods from abroad, Customs has provided an official explanation regarding the condition of shipment packaging that is sometimes received by the public in an incomplete or opened state.
Head of the Subdirectorate of Public Relations and Outreach for Customs, Budi Prasetiyo, emphasised that physical inspection of shipped goods is a crucial supervisory instrument. This step is taken to ensure the accuracy of goods data and prevent the entry of illegal, dangerous commodities, or those in prohibited and restricted categories, such as narcotics and firearms.
Physical Inspection Mechanism and Division of Authority
According to Budi, it is important for the public to understand that in the physical inspection process, there is a strict division of roles regulated in accordance with legal provisions. First, postal operators (Pos Indonesia or private couriers), who bear full responsibility for preparing the goods, opening the packaging, and repacking after the inspection is complete.
Second, Customs Officials, who act as supervisors conducting checks on the suitability of the type, quantity, and specifications of the goods based on the notified data (customs declaration).
“Customs Officials are not permitted to open the goods packaging themselves without the presence of the postal operator party. The entire technical process of handling the physical goods is under the authority of the delivery service provider or postal operator,” he explained.
Transparency of Status and Complaint Services
As a form of commitment to transparency and public service, Customs provides facilities for goods owners to independently monitor the customs process through Goods Status Checking. Thus, the public can monitor the position and status of shipment documents in real-time via the official website www.beacukai.go.id and the Information and Complaint Service Facility. In case of discrepancies or obstacles in the customs process, the public can contact Bravo Customs at 1500225.
Advice for Goods Recipients
If goods are received in a damaged condition or with incomplete packaging, Customs urges recipients to immediately coordinate with the postal operator party. This is important to ensure whether the damage occurred during the shipping process, the physical inspection process, or the final distribution.
Through this procedure standardisation, Customs ensures that the supervisory function is carried out professionally, transparently, and accountably to protect national interests and provide legal certainty for the public.