REPUBLIKA.CO.ID, JAKARTA - In carrying out its supervisory function\nover the inflow of goods from abroad, Customs has provided an official\nexplanation regarding the condition of shipment packaging that is\nsometimes received by the public in an incomplete or opened state.<\/p>\n
Head of the Subdirectorate of Public Relations and Outreach for\nCustoms, Budi Prasetiyo, emphasised that physical inspection of shipped\ngoods is a crucial supervisory instrument. This step is taken to ensure\nthe accuracy of goods data and prevent the entry of illegal, dangerous\ncommodities, or those in prohibited and restricted categories, such as\nnarcotics and firearms.<\/p>\n
Physical Inspection Mechanism and Division of Authority<\/p>\n
According to Budi, it is important for the public to understand that\nin the physical inspection process, there is a strict division of roles\nregulated in accordance with legal provisions. First, postal operators\n(Pos Indonesia or private couriers), who bear full responsibility for\npreparing the goods, opening the packaging, and repacking after the\ninspection is complete.<\/p>\n
Second, Customs Officials, who act as supervisors conducting checks\non the suitability of the type, quantity, and specifications of the\ngoods based on the notified data (customs declaration).<\/p>\n
\u201cCustoms Officials are not permitted to open the goods packaging\nthemselves without the presence of the postal operator party. The entire\ntechnical process of handling the physical goods is under the authority\nof the delivery service provider or postal operator,\u201d he explained.<\/p>\n
Transparency of Status and Complaint Services<\/p>\n
As a form of commitment to transparency and public service, Customs\nprovides facilities for goods owners to independently monitor the\ncustoms process through Goods Status Checking. Thus, the public can\nmonitor the position and status of shipment documents in real-time via\nthe official website www.beacukai.go.id and the Information and\nComplaint Service Facility. In case of discrepancies or obstacles in the\ncustoms process, the public can contact Bravo Customs at 1500225.<\/p>\n
Advice for Goods Recipients<\/p>\n
If goods are received in a damaged condition or with incomplete\npackaging, Customs urges recipients to immediately coordinate with the\npostal operator party. This is important to ensure whether the damage\noccurred during the shipping process, the physical inspection process,\nor the final distribution.<\/p>\n
Through this procedure standardisation, Customs ensures that the\nsupervisory function is carried out professionally, transparently, and\naccountably to protect national interests and provide legal certainty\nfor the public.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/open-package-deliveries-heres-the-customs-explanation-on-import-goods-inspection-procedures-1774943665", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }