Often Confused as the Same, Here Are the Differences Between Queue-Jockeying Services and Broker Practices

JAKARTA, KOMPAS.com - Amid the growing need of society for time efficiency, queue-jockeying services are developing as a practical solution to access various services without having to wait in person. This phenomenon is growing alongside the urban lifestyle that is all about speed, where time is becoming an increasingly valuable resource. However, behind this convenience, misunderstandings are emerging in society, particularly the assumption that queue-jockeying services are identical to brokering practices. Founder of the Antriin.id queue-jockeying service, Elan Setiawan, emphasised that this assumption is incorrect because there is a fundamental difference between queue-jockeying services and brokering practices. In practice, partners only act as substitutes for physical presence in queues, not guaranteeing the final outcome such as obtaining quotas or specific services. This difference in expectations often causes confusion, especially for users who do not yet fully understand the concept of queue-jockeying services. “Our task is not to ensure success or failure; we know how to be faster or how to do it. Over time, customers will understand the procedures themselves that should be understood by customers,” he said when met by Kompas.com in the South Jakarta area on Tuesday (31/3/2026). Elan also revealed that the stigma of being a brokering practice is the biggest issue faced by this service. In fact, queue-jockeying services do not provide outcome guarantees, but only substitute physical presence in queues in accordance with applicable procedures. “So there’s a bit of a shift in how people understand queuing; how to explain it, we’re not in that realm—if we’re in that realm, it wouldn’t be Antriin but Caloin,” he said. According to Elan, this shows that society’s understanding of queue-jockeying services is still in the adjustment phase. Some requests are even considered unusual, such as picking up school documents. “In the beginning, there were requests to pick up a school PIN in Surabaya, and there were also requests to help pick up report cards. Yes, it’s queuing, but not for picking up report cards either; Indonesian netizens like to be weird,” he revealed. He reiterated that the service operated has no connection to brokering practices. “Queuing is not brokering. The partner’s task is only to carry out according to the description, not to guarantee results or speed up the process,” said Elan.