{
    "success": true,
    "data": {
        "id": 1649593,
        "msgid": "often-confused-as-the-same-here-are-the-differences-between-queue-jockeying-services-and-broker-practices-1775044265",
        "date": "2026-04-01 18:02:38",
        "title": "Often Confused as the Same, Here Are the Differences Between Queue-Jockeying Services and Broker Practices",
        "author": "Larissa Huda",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Business",
        "summary": "In Indonesia's fast-paced urban lifestyle, queue-jockeying services like Antriin.id are gaining popularity as a time-saving solution for accessing various services without waiting in line, but they are frequently mistaken for illegal brokering practices. Founder Elan Setiawan clarifies that these services only provide physical presence in queues without guaranteeing outcomes, distinguishing them from brokers who promise results. This misunderstanding highlights the need for public education on the legitimate nature of such businesses amid evolving consumer demands.",
        "content": "<p>JAKARTA, KOMPAS.com - Amid the growing need of society for time\nefficiency, queue-jockeying services are developing as a practical\nsolution to access various services without having to wait in person.\nThis phenomenon is growing alongside the urban lifestyle that is all\nabout speed, where time is becoming an increasingly valuable resource.\nHowever, behind this convenience, misunderstandings are emerging in\nsociety, particularly the assumption that queue-jockeying services are\nidentical to brokering practices. Founder of the Antriin.id\nqueue-jockeying service, Elan Setiawan, emphasised that this assumption\nis incorrect because there is a fundamental difference between\nqueue-jockeying services and brokering practices. In practice, partners\nonly act as substitutes for physical presence in queues, not\nguaranteeing the final outcome such as obtaining quotas or specific\nservices. This difference in expectations often causes confusion,\nespecially for users who do not yet fully understand the concept of\nqueue-jockeying services. \u201cOur task is not to ensure success or failure;\nwe know how to be faster or how to do it. Over time, customers will\nunderstand the procedures themselves that should be understood by\ncustomers,\u201d he said when met by Kompas.com in the South Jakarta area on\nTuesday (31\/3\/2026). Elan also revealed that the stigma of being a\nbrokering practice is the biggest issue faced by this service. In fact,\nqueue-jockeying services do not provide outcome guarantees, but only\nsubstitute physical presence in queues in accordance with applicable\nprocedures. \u201cSo there\u2019s a bit of a shift in how people understand\nqueuing; how to explain it, we\u2019re not in that realm\u2014if we\u2019re in that\nrealm, it wouldn\u2019t be Antriin but Caloin,\u201d he said. According to Elan,\nthis shows that society\u2019s understanding of queue-jockeying services is\nstill in the adjustment phase. Some requests are even considered\nunusual, such as picking up school documents. \u201cIn the beginning, there\nwere requests to pick up a school PIN in Surabaya, and there were also\nrequests to help pick up report cards. Yes, it\u2019s queuing, but not for\npicking up report cards either; Indonesian netizens like to be weird,\u201d\nhe revealed. He reiterated that the service operated has no connection\nto brokering practices. \u201cQueuing is not brokering. The partner\u2019s task is\nonly to carry out according to the description, not to guarantee results\nor speed up the process,\u201d said Elan.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/often-confused-as-the-same-here-are-the-differences-between-queue-jockeying-services-and-broker-practices-1775044265",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}