Official Social Media Regulations in Indonesia: Citizens Can Report Directly — Check the Requirements

Jakarta — The government has opened the avenue for the public to report suspected child protection violations occurring within electronic systems.

This provision is stipulated in the Regulation of the Minister of Communication and Digital Affairs of the Republic of Indonesia No. 9 of 2026 concerning the Implementation of Government Regulation No. 17 of 2025 regarding the governance of electronic system operations in child protection.

Under this regulation, reports or complaints can be submitted to the Minister through the General Directorate either in writing or electronically.

According to Article 35, reports can be filed by any individual, public body, or other party who is aware of actions or conduct by an electronic system operator that allegedly violates child protection obligations.

Complaints can also be submitted by any party who believes they have been harmed as a result of such alleged violations.

The regulation requires complainants to attach a number of important documents and information, including the complainant’s identity, the identity of the electronic system operator being reported, details of the alleged violation, and statements or evidence containing facts, data, or indicators of the violation.

The General Directorate will subsequently issue a receipt confirmation to the party submitting the report.

The government will then conduct a preliminary examination of the report documents within a maximum of three days of receipt. This examination aims to assess the case complexity level, the number of children affected or potentially affected, and the completeness of the documents and information provided by the complainant.

Should the examination identify missing documents or information, the General Directorate will notify the complainant to supplement the required data.