Notary and PPAT Association Stages Protest Over Sleman Land Office Services

A group of protesters identifying themselves as members of the Sleman Notary, PPAT (Land Deed Official), and Freelance Employees Association held a demonstration at the Land Office of the National Land Agency (BPN) of Sleman Regency. They voiced various complaints regarding services at BPN Sleman. Observed on Wednesday (10/6/2026), they staged their action in the lobby area of the Sleman BPN Office. The protesters carried a number of posters bearing protest messages about slow certificate services, such as ‘Luwih Suwe Gawe Sertifikat Daripada Gawe Omah’ (It takes longer to make a certificate than to build a house) and ‘Penak Jaman Biyen Pak Opo-opo Suwe Terus2no Pak Aku Rapo2x’ (It was better in the old days, Sir. Everything is taking so long, go on then, Sir, I don’t mind). The protesters presented five main demands covering the slow administrative process, unclear requirements, and delays in document issuance across several land services. First, regarding Counter 3 services, applicants complained about the slow file correction process, especially for handling conversions and inheritance divisions. Additionally, the issuance of the Deposit Order Letter (SPS) was said to be time-consuming, with ongoing uncertainty regarding document requirements. Second, at the document collection counter, applicants felt the service process was lengthy and the information received did not match the data shown in the ‘Sentuh Tanahku’ application. Third, regarding the Measurement Letter (SU) validation service, the public highlighted the excessively long validation process. They also questioned the work results of 10 support personnel from the Regional Government who were previously engaged to help accelerate services. Furthermore, several issues were raised regarding land conversion and plot division services. Applicants complained about the slow issuance of the second SPS, the committee’s work schedule which was considered too long, and the issue of the committee’s operational fleet still being borne by BPN. Additionally, several technical issues were highlighted, including communal garden problems, the process of dividing a second plot that had undergone a title transfer, excess area from conversion results, delays in issuing measurement letters, and delays in issuing measurement assignments. The applicants also requested BPN provide clarification regarding the use of Model D and E Letters, review the policy on file withdrawal statements, and provide legal certainty for plot layout products and site plans until certificates are issued. Lastly, regarding the processing of lost certificates, they considered the oath-taking schedule to be excessively long and that notification of the oath schedule was often given at short notice. Responding to these complaints, the Head of the Sleman District Land Office, Imam Nawawi, stated that all input had been received and would serve as evaluation material for service improvement. Imam explained that several obstacles occurred due to the high volume of land services in Sleman and limited human resources. According to him, the file correction process often took longer because repeated administrative errors were still found in documents submitted by applicants. ‘We have received the complaints. There were quite a lot of notes, but thank God they also gave their appreciation, particularly for the services already running. It is all due to many obstacles, including HR,’ Imam said when met by journalists during the action at the Sleman BPN Office. Regarding the validation of certificate plotting, Imam appreciated the support of the Sleman Regency Government which had added 10 support staff. According to him, the additional personnel helped accelerate the validation process, which was previously a service bottleneck. ‘We thank the Regent for supporting the Land Office by adding 10 special support staff. I suspected this was necessary. This was previously an obstacle, but with this assistance, thank God, things can run smoothly,’ he said. Meanwhile, concerning the issuance of measurement letters and several other services that were still considered slow, Imam confirmed that his office would make improvements. He also mentioned adding officers at several service points that were still experiencing significant backlogs. ‘Input from fellow service users serves as energy for us, corrections, suggestions, for us to continue improving. Please support us and cooperate. Input from colleagues and the public is very much needed for improvement and to provide the best service for the people of Sleman,’ he concluded.