Not Slow Service, This Is the Reason Bekasi District Hospital's Emergency Department is Crowded During Eid

BEKASI – The surge in patients at the Emergency Department (IGD) of Bekasi District Hospital during the Eid 2026 festivities is described as part of standard medical procedures, not due to service delays.

Acting Regent of Bekasi, Asep Surya Atmaja, emphasised that the time taken to handle patients in the IGD is for initial observation before they are moved to treatment rooms.

“The time spent in the IGD does not mean they are being held up. In the IGD, they are observed and held temporarily first. They are not being neglected,” said Asep when contacted on Thursday (26/3/2026).

According to him, patients arriving at the IGD must undergo a series of examinations, such as CT scans, X-rays, and further checks to ensure a comprehensive assessment of their medical condition.

“Compared to sending them directly to a room, which we worry might lead to complications, that’s why they are temporarily held in the IGD,” he said.

One of the plans being prepared is the expansion of service areas with a cluster system based on disease types to improve the quality of healthcare services.

“For the future, we want to implement clusters. For example, infectious diseases in one building, internal medicine in one building, surgery in one building. So the rooms won’t be mixed,” said Asep.

This plan emerged after Asep conducted a surprise inspection at Bekasi District Hospital on Wednesday (25/3/2026).

Several rooms were even reported to have leaks and could not be used due to safety risks.

“This is our homework for the future regarding the budget,” he said.

Asep affirmed that the Bekasi Regency Government will prioritise improvements to hospital facilities as they directly relate to public safety.

“Insya Allah, we are ready. Because this concerns healthcare services and lives. So we will prioritise this in the future,” he stated.

“The surge only occurred in the IGD. There are no reports of increases in inpatient or outpatient services,” he added.

He explained that patient complaints vary, from shortness of breath, heart disease, accidents, digestive issues, to fever due to fatigue.

“There are cases of asthma-induced shortness of breath, heart problems, accidents, digestive complaints, and mostly fever from exhaustion, as well as some from improper eating,” said Sri.

Although there was a temporary surge, the service conditions at Bekasi District Hospital have now stabilised and are operating normally.