Not professional

Not professional

From Kompas

I have complained to the state electricity company (PLN) three times during my six-month stay in Bekasi, West Java. I sent my written complaints on April 18, June 7, and Aug. 9. I have a problem with the "careless current meter recordings," done by PLN staff.

On my July bill the electricity usage was recorded at 3180, while in fact our meter showed 2445. I had to pay Rp 45,095, a considerable increase in my electricity bill.

I wasted my time going to the company's office to discuss the faulty recordings.

Ironically, when a customer happens to delay the payment of the bill, the company never hesitates to immediately sanction the unfortunate customer.

E. NAINGGOLAN

Bekasi, West Java