North Penajam Paser Investment Agency Expands Digital Licensing Support for All Business Risk Categories
Penajam — The transformation of business licensing services from a manual system to a risk-based digital platform through OSS-RBA (Online Single Submission Risk-Based Approach) has not been without its challenges. In North Penajam Paser (PPU), the Investment and One-Stop Integrated Services Agency (DPMPTSP) acknowledges that not all business operators can immediately adapt, particularly those in the small and medium enterprise sector. To address this, DPMPTSP has expanded its facilitation role — including for high-risk businesses.
"Over the past three years, DPMPTSP has conducted extensive facilitation, licensing assistance, socialisation, and we have also carried out partnership cooperation activities between large enterprises and MSMEs," said PPU DPMPTSP Head Nurlaila.
The facilitation extends beyond administrative education to include brokering partnerships between businesses of different scales. According to Nurlaila, several partnership models have already been established in the form of memoranda of understanding between large enterprises and local MSMEs in PPU.
"We already have several parties that have entered into cooperation agreements in the form of MoUs," she explained.
OSS-RBA itself is mandated by the Job Creation Law and its implementing regulations under Government Regulations (PP) Numbers 5 and 6 of 2021. The system classifies licensing based on risk categories, ranging from low to high, and integrates them into a single digital platform.
"OSS-RBA is a digital platform implementing the Job Creation Law, PP 5 and 6 of 2021," said Nurlaila.
However, she acknowledged that the transition to this digital system has not proceeded smoothly for all business operators. Gaps in technological understanding, limited digital literacy, and the complexity of the system have posed particular challenges for small and medium enterprises.
"Because it is now fully digitalised, not all members of the public are able to adapt to the digital system in OSS," she noted.
This situation has prompted DPMPTSP to take proactive steps by strengthening its socialisation and facilitation efforts. The approach goes beyond the technical aspects of data input, extending to providing comprehensive understanding of the importance of business legality, risk classification, and the responsibilities of business operators within a transparent licensing system.
"That is precisely why DPMPTSP is intensifying and optimising its socialisation and facilitation functions for the public," said Nurlaila.
She emphasised that there are no exceptions in the facilitation approach being undertaken. From small-scale operators with low risk to large companies with high risk, all are assisted in understanding and following the licensing process in accordance with OSS-RBA provisions.
"So, business operators across all risk classifications — low, medium-low, medium-high, and high — we provide facilitation for all of them," she said.
"Over the past three years, DPMPTSP has conducted extensive facilitation, licensing assistance, socialisation, and we have also carried out partnership cooperation activities between large enterprises and MSMEs," said PPU DPMPTSP Head Nurlaila.
The facilitation extends beyond administrative education to include brokering partnerships between businesses of different scales. According to Nurlaila, several partnership models have already been established in the form of memoranda of understanding between large enterprises and local MSMEs in PPU.
"We already have several parties that have entered into cooperation agreements in the form of MoUs," she explained.
OSS-RBA itself is mandated by the Job Creation Law and its implementing regulations under Government Regulations (PP) Numbers 5 and 6 of 2021. The system classifies licensing based on risk categories, ranging from low to high, and integrates them into a single digital platform.
"OSS-RBA is a digital platform implementing the Job Creation Law, PP 5 and 6 of 2021," said Nurlaila.
However, she acknowledged that the transition to this digital system has not proceeded smoothly for all business operators. Gaps in technological understanding, limited digital literacy, and the complexity of the system have posed particular challenges for small and medium enterprises.
"Because it is now fully digitalised, not all members of the public are able to adapt to the digital system in OSS," she noted.
This situation has prompted DPMPTSP to take proactive steps by strengthening its socialisation and facilitation efforts. The approach goes beyond the technical aspects of data input, extending to providing comprehensive understanding of the importance of business legality, risk classification, and the responsibilities of business operators within a transparent licensing system.
"That is precisely why DPMPTSP is intensifying and optimising its socialisation and facilitation functions for the public," said Nurlaila.
She emphasised that there are no exceptions in the facilitation approach being undertaken. From small-scale operators with low risk to large companies with high risk, all are assisted in understanding and following the licensing process in accordance with OSS-RBA provisions.
"So, business operators across all risk classifications — low, medium-low, medium-high, and high — we provide facilitation for all of them," she said.