No Such Thing as Expired Internet Quota, Telkomsel and XL Explain

Vice President of Simpati Product Marketing at Telkomsel, Adhi Putranto, explained that there is no term for expired internet quota.

He made this clarification during a hearing at the Constitutional Court (MK) questioning the remaining internet quota scheme for petitions Number 33/PUU-XXIV/2026 and 273/PUU-XXIII/2025.

According to Adhi, customers purchase the right to access the internet network for a specific volume and period.

“What is provided to customers is the right to access network capacity for a specific volume and period. Therefore, the term ‘expired quota’ is not appropriate,” said Adhi, representing Telkomsel at the MK hearing, quoted from Kompas.com.

He added that mobile operators do not gain profit from the unused remaining quota, referred to as expired, once the usage period ends.

“Mobile operators do not obtain additional benefits from the remaining volume or data not used by customers within the chosen period,” he explained.

In agreement with Adhi, the Chief Customer Experience representing XL, Sukaca Purwokardjono, stated that internet quota is not a good but rather a network service.

“What is being sold is a service, not a good. There is no additional income arising from the unused remaining quota after the active period ends,” Sukaca emphasised.

Meanwhile, Constitutional Court Justice Saldi Isra accepted the explanations from the telecommunications operators’ representatives on this matter.

However, he stressed that there is still a loss on the customer side regarding the expired internet quota.

Saldi based his statement on Article 28H paragraph (4) of the 1945 Constitution (UUD), which guarantees that citizens’ rights shall not be taken away arbitrarily by anyone.