'No Change' sign at tollgate

'No Change' sign at tollgate

From Bisnis Indonesia

The "No Change" sign at the Pondok Gede Timur tollgate has
been ineffective as many motorists enter it without paying the
exact fee. They pay more than the toll price and do not bother to
ask for the change.

The tollgate cashiers are obviously delighted with this kind
of motorist and they appear to give them more courteous services
than to those who pay the prescribed fee.

As a motorist who always takes the trouble to make sure to
have the exact amount of money for the toll, I feel hurt and
question the discipline of PT Jasa Marga, the toll road operator.

The operator has a ruling about payments: "Those motorists who
fail to give the exact amount of money for the toll should
immediately park their cars in the safety lane and PT Jasa Marga
officials will later bring the change."

As a state-owned company, PT Jasa Marga should uphold its own
regulation and see to it that their employees will not be viewed
in a bad light.

EVELYN SIMATUPANG

Bekasi, West Java