More friendly service, please!

More friendly service, please!

I am so thankful for the "Your Letters" column in The Jakarta
Post. It gives consumers and citizens a voice in this crowded and
tough city of Jakarta.

I have a question for the management of the MAKRO wholesale
warehouses. Is it the European way for your store or is it the
Asian way that makes the Jakarta MAKRO so military run, non-
customer friendly and non-family friendly as well?

When customers try to return an item they are treated like
criminals. If you want to check an item before buying it, which
is quite normal with boxed items because they be faulty or
missing parts, you must buy the item first, then check it outside
of the cashier area. If found faulty or missing parts, you must
go through the process of returning it and are only given credit
for other purchases at MAKRO.

At other international wholesale warehouses returns are
treated with a smile and all that is needed is the correct
receipt and cash is given back! This wholesaler realizes that the
hundreds spent by the customers at their store each month makes
it worth treating them fairly and kindly and they still make good
profit.

They also have eating areas in front of the store where the
whole family can grab a hot dog and coke together. Families are
allowed to shop together.

MARY KRISMUNANDO

Jakarta