Ministry of Transportation Launches Integrity Zone, Emphasises Clean Services

JAKARTA — In an effort to strengthen clean, transparent, and performance-oriented governance, the Directorate General of Land Transportation under the Ministry of Transportation held the launch of the Integrity Zone initiative at the Ministry’s office in Jakarta on Monday (25 May 2026). Director General of Land Transportation Aan Suhanan said the event marks the first step in accelerating the creation of Corruption-Free Zones (WBK) and Clean and Service-Oriented Bureaucratic Areas (WBBM) to improve public service quality in the land transport sector. He stated that the Integrity Zone launch represents a collective commitment to implementing concrete, comprehensive, and sustainable bureaucratic reforms within the Land Transportation sector. He added that these reforms are essential to improve service quality and meet public expectations for better public services. “The public demands fast, transparent, accountable, accessible services free from malpractice,” Aan said in a statement on Monday (25 May 2026). “Therefore, we must not be trapped in slow and rigid work patterns; we must become an organisation that is adaptive, responsive, and agile in addressing public needs,” Aan explained. He stressed that leaders across all units must set an example and drive a mindset and culture shift among civil servants, from a ‘being served’ mentality to a ‘ready to serve’ approach, while consistently upholding integrity in delivering the best services to the public. Aan continued that alongside improving service quality, law enforcement within service units must be conducted cleanly, firmly, and with authority. He noted that public complaints about transactional practices still exist, hence each service unit must conduct evaluations to prevent abuse of authority. “I stress that there must be no room for transactional practices or abuse of authority. There are still factual complaints about services, so please correct and evaluate all service units,” Aan said. He added that the role of quality assurance and internal oversight units must be optimised to ensure real-time and continuous monitoring. Aan stated that policies within the Directorate General of Land Transportation must prioritise public safety. Therefore, each unit must have clear, measurable, and accountable safety performance targets. “Road transport safety must be the top priority; all policies and programmes must aim to reduce accident rates and improve public safety,” he said. “Monitoring activities must be conducted professionally, transparently, and in line with existing SOPs, while always prioritising integrity as civil servants’ integrity is non-negotiable,” he added.