Ministry of Creative Economy Provides Complaint Channel for Creative Economy Players
Jakarta (ANTARA) - The Ministry of Creative Economy (Kemenekraf) has provided a complaint channel and public information services for creative economy players to strengthen protection, including in facing legal issues.
“We already have it; they can come directly, by phone, or online. The response is at most seven days, but on average two to three days,” said Minister of Creative Economy (Menekraf) Teuku Riefky Harsya after meeting creative economy worker Amsal Sitepu at the Kemenekraf office in Jakarta on Thursday.
He explained that the service can be accessed through the Public Information and Documentation Manager (PPID) of the Ministry of Creative Economy, either via the official website, telephone service, or email, namely www.ppid.ekraf.go.id.
Through this channel, creative economy players can submit complaints, information requests, and obtain assistance related to the problems they face.
“All directorates and related units are obliged to respond as quickly as possible through coordination under the Communication Bureau,” he said.
In addition, the ministry’s complaint system is also integrated with national services, so public reports can be followed up across agencies.
On the same occasion, the Menekraf emphasised that the government is also cautious in formulating policies so as not to create new problems.
“We do not want it to be targeted quickly and instead cause harm and become a reference for being prosecuted again,” he said.
Previously, videographer Amsal Sitepu revealed the importance of access to information after facing a legal process related to a village profile video project in Karo Regency, North Sumatra.
He had been detained for 131 days before finally being acquitted by the court because no criminal elements were proven.
“One of the things that made my problem drag on was my lack of knowledge. If I had known from the beginning, I would not have spent 131 days inside (detention),” said Amsal.
He urged creative economy players to be more active in seeking information related to available government services and protection.
“We must be more active; do not focus only on our work. Let’s see what services we can utilise,” he said.
The government hopes that the complaint channel can be utilised by creative economy players to obtain protection, assistance, and faster access to information.