Mandiri Launches Series of Livin' Promotions Through Eid al-Fitr to Boost Transactions
Jakarta — PT Bank Mandiri (Persero) Tbk (BMRI) has recorded 38.5 million Livin’ by Mandiri users with a total of 784 million transactions valued at Rp802 trillion.
Senior Executive Vice President (SEVP) Information Technology of Bank Mandiri Susilo Hardiyantono stated that this achievement reflects the continuously increasing level of public trust whilst demonstrating Bank Mandiri’s system capability in managing large-scale transaction volumes consistently.
“This growth is evidence that the foundation of our technology and governance possesses strong scalability. Ahead of Eid al-Fitr, we have optimised our infrastructure capacity once more to ensure customer transaction comfort and security remain protected,” said Susilo in a written statement on Tuesday (17 March 2025).
To encourage transaction activation during Ramadan towards Eid al-Fitr, Bank Mandiri has also introduced various promotional programmes through Livin’ by Mandiri.
Customers can enjoy QRIS Livin’ cashback of up to Rp100,000 at various selected merchants such as Made’s Warung, Pesta Kebun, Baskin Robbins, Zenbu, Tomoro Coffee, Hero Supermarket, AZKO, Watsons, and Guardian.
Beyond that, through Livin’ Sukha, customers can also benefit from cashback promotions of up to Rp100,000 for purchasing mudik (homecoming) transportation tickets, cashback of up to Rp1.5 million and zero-interest instalments for up to 24 months for gadget purchases. Additionally, discounts of up to Rp50,000 are available for transactions at various other merchants featured in the Livin’ Sukha function as part of strengthening value proposition and support for the digital ecosystem and local economy.
These various initiatives are part of a sustainable competitive strategy that prioritises reliability, scalability, and customer-centricity. With a measured approach and disciplined risk management, Bank Mandiri is optimistic about maintaining service performance amid the high transaction activity of the public during the Eid period.
“Going forward, we will continue to strengthen service innovation and strategic collaboration to expand inclusive financial access whilst strengthening the development of Indonesia’s digital ecosystem sustainably,” concluded Susilo.
Bank Mandiri is ensuring full readiness of customer transaction services through the Livin’ by Mandiri super app. Various strengthening measures have been undertaken, ranging from system stability, infrastructure capacity reinforcement, to real-time transaction monitoring, to anticipate increased activity volume and maintain optimal service quality.
As a super app, Livin’ by Mandiri offers various integrated transaction features to support diverse customer financial needs. These services include inter-bank transfers and BI-FAST, routine bill payments, e-wallet top-ups, QRIS transactions at various merchants, and travel ticket purchases as well as lifestyle needs through the Livin’ Sukha feature. The presence of interconnected features strengthens Livin’s role as the centre of customer digital transaction activities within an integrated service ecosystem.
Additionally, Livin’ by Mandiri also equips customers with a free e-money card top-up feature directly from their mobile devices. Amid high public mobility during homecoming and return journeys, this feature serves as a practical solution to ensure transactions at toll roads, parking, and various payment services operate without disruption.
Furthermore, Bank Mandiri has introduced the Livin’ Call feature within the Livin’ by Mandiri application as part of the company’s efforts to expand service convenience for customers. With this feature, customers can directly connect with Bank Mandiri call centre agents without incurring call charges, enabling banking information and assistance needs to be resolved more quickly and efficiently.