Maluku Ombudsman Oversees Hajj 2026 Services
Ambon (ANTARA) - The Representative of the Republic of Indonesia Ombudsman for Maluku Province is conducting oversight of the 2026 Hajj pilgrimage organisation to ensure services for pilgrims are transparent, in accordance with standards, and comfortable from the departure stage onwards.
The Head of the Maluku Ombudsman Representative, Hasan Slamat, in Ambon on Saturday, emphasised that the Ombudsman’s presence aims to ensure all public service processes in the Hajj organisation run according to established standards.
“This oversight focuses on the readiness of services organised by the Ministry of Hajj and Umrah RI, including the integrated service system which is key to the smooth departure process for pilgrims,” he said.
He stated this after conducting monitoring at the Hajj and Umrah Integrated Service Centre (PLHUT) and the Ambon Hajj Dormitory.
He stressed that public service standards are not merely formalities but basic rights of the community that must be fulfilled by the organisers.
“Fulfilling service standards is not just a formality, but a right of the people that must be met. We want to ensure all processes run transparently, clearly, and provide comfort for pilgrims,” he said.
He reminded of the importance of information openness, from service flows to requirements, which must be publicised through service rooms, official websites, and social media to make them easily accessible to prospective Hajj pilgrims.
Based on the monitoring results, the Ombudsman appreciated the implementation of the one-stop service system, which is deemed capable of simplifying the service process. This system covers final health checks, verification of documents such as passports and visas, distribution of identification bracelets and Nusuk cards, as well as living cost distributions.
These services involve various parties, from the Ministry of Religious Affairs, local government, airlines, Immigration, Customs, health officers, to the Quarantine Office.
“The implementation of one-stop services makes the departure process more structured, efficient, and increases comfort for more than 500 pilgrims across Maluku,” said Hasan.
The Head of the Maluku Provincial Office of the Ministry of Hajj and Umrah, Djumadi Wali, assured that his side continues to optimise services so that all stages of the Hajj organisation run according to procedures.
“Our side continues to strive to provide the best services by ensuring all stages run according to the established procedures,” he said.
Through this oversight, the Ombudsman hopes that the quality of the Hajj pilgrimage organisation will improve further and provide a sense of security and service certainty for pilgrims.
The Ombudsman also opens a complaints channel for the public if they find suspected maladministration in the Hajj organisation process.