Majority of Train Tickets Purchased via Access by KAI, Reaching 8.1 Million Transactions in Q1 2026

Jakarta (ANTARA) - PT Kereta Api Indonesia (Persero) recorded positive performance in its digital service Access by KAI throughout the first quarter of 2026. From 1 January to 31 March 2026, the application recorded 8,125,645 transactions for purchasing long-distance train tickets and local train services, dominating 76.49% of total ticket sales compared to other channels such as sales through partners, Contact Centre 121, KAI website, counters, and vending machines.

This figure represents the number of transactions, not the number of customers, as one booking code/transaction can cover multiple passengers on a single journey.

KAI Vice President of Corporate Communication, Anne Purba, stated that the high volume of transactions via Access by KAI indicates a shift in customer behaviour towards relying more on digital services for planning trips.

“Access by KAI has now become part of customers’ daily routines in organising their journeys. The ease of access, speed, and integration of services allow customers to plan trips more conveniently in a single application,” said Anne.

In addition to long-distance train ticket purchases, Access by KAI offers a more comprehensive digital service ecosystem. Features such as hotel bookings, E-Porter services (station porter assistance), and electricity bill payments are available in one application. Access by KAI also serves as a connector to various onward transport services like Airport Trains, Whoosh, and LRT Jabodebek, some of which have their own dedicated applications.

The performance of Access by KAI aligns with the overall growth of KAI Group services. From January to March 2026, KAI Group served 128,055,072 customers, an increase of 9.97% compared to the same period in 2025, which was 116,451,006 customers.

“Trains are increasingly attracting the public because they can meet diverse travel needs. From daily activities to inter-city journeys, everything is connected in a service system that is now increasingly integrated,” said Anne.

Long-distance and local train services managed by KAI served 14,515,350 customers, an increase of 18.40% compared to 12,261,632 customers in the first quarter of 2025. Public movement during this period was also influenced by the Eid al-Fitr momentum, when inter-city mobility increased significantly.

On the other hand, daily mobility continued with high intensity. KAI Commuter served 101,382,889 customers, an increase of 8.11% compared to 93,773,976 customers in the same period the previous year.

“Every day, millions of people in various cities rely on the Commuter Line to travel from home to work, school, and back,” explained Anne.

LRT Jabodebek served 7,754,946 customers, an increase of 22.10% compared to 6,351,283 customers in the first quarter of 2025. This growth reflects the Jakarta supporting areas that are increasingly active with fast and connected mobility needs.

Airport Train services served 1,755,275 customers, an increase of 8.48% compared to 1,618,119 customers the previous year. In Medan, the Srilelawangsa Train connects the public to Kualanamu Airport. In Yogyakarta, the YIA Airport Train is part of the journey to tourist areas and activity centres.

LRT Sumsel served 1,084,242 customers, an increase of 7.38% compared to 1,009,737 customers in the first quarter of 2025, connecting Sultan Mahmud Badaruddin II Airport to the Jakabaring area.

Whoosh served 1,408,815 customers, an increase of 4.07% compared to 1,353,760 customers in the same period the previous year. The Jakarta–Bandung journey now feels shorter and more efficient.

The Makassar–Parepare Train served 75,421 customers, an increase of 66.45% compared to 45,312 customers in the first quarter of 2025. This growth reflects the increasing acceptance of train services in eastern Indonesia.

KAI Wisata served 78,134 customers, an increase of 110.10% compared to 37,187 customers the previous year. Journeys with panoramic trains, tourist trains, and special trains offer more memorable experiences.

Anne added that this growth demonstrates the increasing public trust in utilising the digital Access by KAI service as part of trip planning.

“Access by KAI is here to facilitate various travel needs in one application. From the planning stage to departure, customers can organise their journeys more conveniently and connected,” concluded Anne.