Livin' by Mandiri Ensures Digital Infrastructure Readiness for Eid Holiday
Jakarta — PT Bank Mandiri Tbk (BMRI) has ensured the readiness of safe, fast and efficient digital infrastructure on Livin’ by Mandiri, to maintain smooth transactions for the public during the extended holiday for Eid al-Fitr 1447 Hijrah.
Livin’ by Mandiri continues to strengthen service quality by ensuring the application operates continuously for 24 hours, providing easy access to digital banking for all customers whenever needed.
Senior Executive Vice President (SEVP) Information Technology Bank Mandiri Susilo Hardiyantono stated in an official statement in Jakarta on Tuesday that digital infrastructure readiness is the company’s main focus in anticipating increased transaction activity ahead of Eid.
“We have prepared comprehensive system capacity to anticipate transaction needs during the Eid al-Fitr period. The various reinforcements we have implemented are aimed at ensuring Livin’ by Mandiri remains stable, responsive, and capable of providing a smooth and comfortable transaction experience for our customers,” said Susilo.
As a super app, Susilo ensured Livin’ by Mandiri presents various integrated transaction features to support diverse financial needs of customers.
These services include interbank transfers and BI-FAST, routine bill payments, e-wallet top-ups, QRIS transactions at various merchants, as well as travel ticket purchases and lifestyle needs through the Livin’ Sukha feature.
“The presence of these interconnected features strengthens Livin’s role as the centre of customer digital transaction activities within an integrated service ecosystem,” said Susilo.
Additionally, Livin’ by Mandiri also provides customers with a feature to top up e-money cards free of charge directly from their mobile device.
“Amid the high mobility of people during exodus and return migration periods, this feature is presented as a practical solution so that transactions on toll roads, parking, and various payment services continue to run smoothly,” said Susilo.
Furthermore, Susilo revealed that the company has introduced the Livin’ Call feature within the Livin’ by Mandiri application as part of efforts to expand service convenience for customers.
“With this feature, customers can directly connect with Bank Mandiri call centre agents without incurring any call charges, so banking information and assistance needs can be resolved more quickly and efficiently,” said Susilo.
As of February 2026, the number of Livin’ by Mandiri users reached 38.5 million users, with a total of 784 million transactions and transaction value of Rp802 trillion.
“This growth is evidence that our technology foundation and governance have strong scalability. Ahead of Eid al-Fitr, we have once again optimised infrastructure capacity to ensure customer comfort and transaction security remain protected,” said Susilo.
To encourage transaction activation during Ramadan towards Eid al-Fitr, the company is launching various promotional programmes through Livin’ by Mandiri, including customers being able to enjoy QRIS cashback through Livin’ of up to Rp100,000 at various selected merchants.
The selected merchants include Made’s Warung, Pesta Kebun, Baskin Robbins, Zenbu, Tomoro Coffee, Hero Supermarket, AZKO, Watsons, and Guardian.
Through Livin’ Sukha, there is also cashback promotion of up to Rp100,000 for the purchase of migration transport tickets, cashback promotions of up to Rp1.5 million and 0 per cent instalments for up to 24 months for gadget purchases.
Additionally, there are discounts of up to Rp50,000 for transactions at various other merchants available in the Livin’ Sukha feature, as part of strengthening value proposition whilst supporting the strengthening of the digital ecosystem and local economy.
“These various initiatives are part of a sustainable advantage strategy that prioritises reliability, scalability, and customer centricity,” said Susilo.
Through a measured approach and disciplined risk management, the company is optimistic it can maintain service performance amid the high level of public transaction activity during the Eid period.
“Going forward, we will continue to strengthen service innovation and strategic collaboration to expand inclusive financial access whilst strengthening the development of the national digital ecosystem sustainably,” concluded Susilo.