Lazada Urges Consumers to Beware of Fake Delivery Service Scams

Jakarta (ANTARA) - Online scams, particularly those involving fake delivery services or couriers that harm the public and result in the theft of consumers’ personal data, continue to be prevalent. Chairman of the Communication & Information System Security Research Center (CISSReC), Dr. Pratama Persadha, emphasised that public vigilance is the frontline defence in preventing such scams. “When receiving messages about package deliveries, the public should not panic or rush to follow instructions. First, verify the accuracy of the information through the app or official channels,” he stated in a press release received on Friday. In practice, scam syndicates posing as delivery services or couriers often exploit the psychological state of consumers awaiting packages. The perpetrators typically provide seemingly convincing information, such as tracking links or fake consignment notes, using persuasive and urgent language. As an online shopping platform, Lazada introduces simple steps through the SATSET campaign to help the public address potential scams in digital transactions. The first step is to recognise suspicious communication patterns. Be wary of requests for sensitive data, such as ID cards, bank account numbers, OTP codes, passwords, or credit card details, from imposters claiming to be platform employees, couriers, or delivery service providers. Also, be aware of the recent surge in fake refund scams, where perpetrators ask consumers to scan QRIS codes or transfer to personal accounts. Furthermore, do not easily trust or verify order status via WhatsApp chats or SMS from unknown numbers. Always use the Track Order feature directly in the official app to view delivery status in real-time. Additionally, never click on random links or download unknown files, such as APK formats disguised as consignment photos, to avoid hacker phishing traps on devices. Consumers must firmly refuse any requests for transactions, payments, or transfers to personal accounts outside the online shopping app, as this is a primary indicator of scams. Through this educational campaign, Lazada continues to strengthen consumer protection efforts while promoting a safe online shopping ecosystem. This initiative represents the company’s tangible commitment to building long-term trust in responsible e-commerce services in Indonesia. “Customer comfort and security are absolute rights in online transactions. Our SATSET campaign is presented not only to raise awareness but also to educate the public on maximising the security features already available in the Lazada app ecosystem. We want customers to have full control over their transaction security,” said Head of Customer Experience at Lazada Indonesia, Intan Eugenia.