KAI Opens Assistance Posts at Bekasi Timur and Gambir Stations

PT Kereta Api Indonesia (Persero) or KAI has opened assistance posts for handling the train accident incident at two locations, namely Bekasi Timur Station (Bekasi City) and Gambir Station (Central Jakarta). KAI’s Deputy Director of Corporate Communications, Anne Purba, stated that the presence of these posts serves as a facility for victims’ families to obtain direct information and also to collect the victims’ belongings. “As per the Director’s instructions earlier, the posts for information related to today’s incident will be open for 14 days at two places, Gambir Station and Bekasi Timur Station,” said Anne Purba at Bekasi Timur Station, West Java, on Tuesday (28/4/2026). She conveyed that KAI, together with several parties, has completed the evacuation process. A total of 84 victims have been taken to nine hospitals for immediate medical treatment. “We are deeply saddened by this incident,” said Anne. She stated that the electric rail train (KRL) commuter line on the Jakarta-Bekasi route is currently only operating up to Bekasi Station. Meanwhile, Bekasi Timur Station to Cikarang Station remains temporarily inoperable. “At this time, long-distance trains from Jakarta are still undergoing operational adjustments because we prioritised customer handling earlier,” Anne added. KAI once again apologised for the inconvenience. Anne said that her side is striving to complete the handling so that the route from Bekasi Timur Station to Cikarang Station can return to normal function. “To the Cikarang Commuter Line users, we deeply apologise. Today will certainly experience many crowding issues because the route only goes to Bekasi Station. But we are endeavouring to resolve it today so that tomorrow it can operate normally again,” Anne concluded.