Jasa Marga urges holiday returnees to ensure sufficient e-toll balance during the return flow
Jakarta (ANTARA) - PT Jasa Marga (Persero) Tbk has urged holidaymakers undertaking the return journey to ensure they have sufficient electronic money balance (e-toll).
Jasa Marga President Director Rivan A Purwantono in Jakarta on Tuesday explained that based on an evaluation from H-10 to H+1 of Eid, or the period from 11-22 March 2026, there were 21,000 vehicles with insufficient e-toll balance when at the Kalikangkung Toll Gate (GT) on the Batang-Semarang Toll Road, leading many holidaymakers to top up their e-toll at the toll gate.
Rivan stated that this number represents 4.9 per cent of the total 442,000 vehicles that transacted at GT Kalikangkung during the same period.
“Insufficient e-toll balance, which impacts high top-up activity at the toll gate, will cause significant delays and result in queues at the toll gate,” he said.
In line with this, a similar situation is likely to occur again during the return flow, particularly at GT Cikampek Utama.
Therefore, Jasa Marga urges road users to anticipate the return journey by ensuring sufficient e-toll balance before entering the toll road to avoid vehicle queues and maintain smooth traffic flow.
“Prepare sufficient e-toll balance before continuing your journey, especially from the Trans Java direction towards Jakarta,” he added.
For the journey from Semarang to Jakarta, road users in vehicle class I are advised to prepare a minimum e-toll balance of Rp500,000.
Meanwhile, for road users from Surabaya to Jakarta, a minimum balance of Rp1,000,000 is recommended.
“If the top-up process at the toll gate occurs for thousands of vehicles passing through GT Cikampek Utama, it will certainly disadvantage road users, as travel time is wasted just waiting for the top-up process,” said Rivan.
To this end, Jasa Marga once again requests cooperation from road users to regularly check their e-toll balance sufficiency for a smooth return journey.
Rivan also reminded road users, especially those travelling on the Trans Java Toll Road with a closed transaction system (distance-based tariffs), that the e-toll card used for tap-in must be the same as the one used for tap-out.
Thus, road users cannot use another person’s card if the balance is insufficient.
“For transaction convenience, road users can top up their e-toll balance through various channels, including the Travoy application, mobile banking services from the issuing bank, retail outlets/minimarkets, or top-up facilities at rest areas,” he concluded.
Upon entering GT Cikampek Utama on the Jakarta-Cikampek Toll Road, road users are expected to obey traffic signs and follow the instructions of on-site officers.
Even the smallest disruption in the toll gate area can impact traffic flow and potentially cause vehicle queues.
Furthermore, Jasa Marga also urges the public undertaking journeys for social visits or returning to the Jabotabek area via toll roads to ensure travel readiness, including ensuring the driver and vehicle are in prime condition and roadworthy, preparing provisions, and ensuring sufficient fuel and electronic money balance.
“Obey signs and on-site officer instructions, and always be disciplined in toll road driving regulations. Use time wisely by not lingering at rest areas to allow turns for other road users,” said Rivan.