JAKI Reports Often Manipulated by Officials, Observer: There Are Also Issues at the Leadership Level

JAKARTA, KOMPAS.com - Public policy expert Trubus Rahadiansyah believes that the frequent discoveries of manipulations in the follow-up reports of the Jakarta Kini (JAKI) system by DKI Jakarta Provincial Government officials indicate a much larger bureaucratic problem.

He stated that the practice of manipulation in this public reporting system can be likened to an iceberg phenomenon, hiding even bigger issues beneath it.

“The many problems causing fake reports can actually be seen as an iceberg phenomenon. Because at the base, there are many issues at the leadership level as well, and in the regulations,” Trubus said when contacted by Kompas.com via telephone on Thursday (9/4/2026).

He expressed deep regret over reports that appear to have been resolved properly but are in fact fabricated.

According to Trubus, the main issue leading to the prevalence of fake reports is the weakness in supervision and law enforcement within the DKI Jakarta Provincial Government environment.

He noted that this condition creates loopholes exploited by certain parties in the field, including officials.

“So indeed, all of this combines: weak supervision and the internal governance is also never transparent to the public,” Trubus said.

He revealed that the practice of fabricating citizens’ reports is not new, but a long-standing bureaucratic illness.

However, this issue has only recently exploded and become a public topic thanks to netizens’ monitoring through social media, which now makes information more accessible.

Trubus even suspects that fellow workers are the ones exposing this rottenness in the system due to mutual dislikes.

The presence of such internal conflicts is seen as indicating the lack of solidity in the performance of officials within the DKI Jakarta Provincial Government apparatus.

This, according to him, is inseparable from the bureaucratic habit of completing work through deceitful means.

“Yes, from the bureaucracy, that’s the origin. Because there are issues of corrupt behaviour. The iceberg phenomenon is already rotten. Now it’s being uncovered. Actually, inside it’s far more than that. Much more frightening,” he said.

Trubus acknowledged that the JAKI application is genuinely a positive breakthrough to facilitate citizens in submitting complaints to the government.