Jakarta's Public Service Index Rises in 2025

Jakarta (ANTARA) - The results of the Monitoring and Evaluation of Public Service Performance (PEKPPP) by the Ministry of State Apparatus Utilization and Bureaucratic Reform (PANRB) for 2025 show that the Public Service Index (IPP) for DKI Jakarta reached 4.73, an increase from the previous year’s 4.53.

“This positive achievement indicates that the foundation of public services in Jakarta is already strong and continues to experience consistent improvements,” said the Head of the Bureau of Organisation and Bureaucratic Reform (ORB) of the DKI Jakarta Provincial Secretariat, Hari Nugroho, in a statement in Jakarta on Monday.

He stated that the figure is only 0.02 points behind the top rank, which is East Java Province.

According to Hari, as the centre of national activities, Jakarta has far greater service complexity compared to other regions, both in terms of the number of services, the scale of users, and the diverse dynamics of community needs.

In this context, the achievement is seen as an indicator of Jakarta’s public service system, which remains able to operate optimally amid significant challenges.

Hari said that the DKI Jakarta Provincial Government (Pemprov) is also continuing to strengthen the reporting system and public information transparency. This system allows various service issues to be detected more quickly and transparently, so they can be followed up immediately.

“With an open reporting system, every problem can be seen and recorded well. The most important thing is how the response is carried out quickly and accurately so that services to the public remain maintained,” Hari emphasised.

“This achievement becomes motivation to continue maintaining consistency in improvements. Our focus is to ensure that every service is increasingly easy to access, responsive, and provides real benefits to the community,” said Hari.

Going forward, he continued, Pemprov DKI Jakarta will continue to strengthen public service innovations, including through the digitalisation of services, improvement of human resource capacity, and strengthening of the community complaint management system.

On the other hand, he also appreciated all levels of regional apparatus and stakeholders who have contributed to improving the quality of public services in Jakarta.